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Through the year 2015, IT Department has provided various forms of Help Desk Support Services to all categories of officers in PTAD.
The Department is conducting a feedback response from User Departments. You may, therefore, wish to kindly complete this survey form to help the Department improve her services to you in the New Year.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
Did you experience any system breakdown this year?
 
Yes
 
No
 
 
 
 
 
How did you request for IT support?
 
Phone Call
 
Email
 
Personal Call
 
Waited until someone came around
 
 
 
How often do you request for support?
 
Not at all
 
Often
 
Very often
 
 
 
How often were the issues resolved?
 
All the time
 
Sometimes
 
Not resolved
 
 
 
How did the support team respond to your request?
 
Remote support
 
Physical visit
 
Both remote & visit
 
No response
 
 
 
How would you rate the response of the support team?
 
Not prompt
 
Prompt
 
Very prompt
 
 
 
How would you rate the personal interaction of the support tea with the users?
 
Not polite
 
Polite
 
Very polite
 
 
 
What areas or ways would you like to be served better by the IT support? Mention them:
   
 
 
 
How satisfied are you with our services generally?
Extremely Unsatisfied
Unsatisfied
Neutral
Satisfied
Extremely Satisfied