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Client Service Satisfaction Survey Template

Client evaluates the company on customer service and meeting the company needs.


Overall, I am very satisfied with the way [COMPANY] performed (is performing) on this project.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
N/A
Service representatives are well trained.
COMPANY
Service representatives are well supervised.
COMPANY
Service representatives adhere to professional standards of conduct.
COMPANY
Service representatives act in my best interest.
COMPANY
Overall, I am satisfied with the service representatives.
COMPANY
Strongly Disagree
Somewhat Disagree
Neither Agree or Disagree
Somewhat Agree
Strongly Agree
N/A
The account manager is knowledgeable and professional.
COMPANY
I feel like I have a good personal relationship with the account manager.
COMPANY
The account manager is making a positive contribution to my business.
COMPANY
The account manager responds to my inquiries in a timely manner.
COMPANY
Overall, I am very satisfied with the account manager.
COMPANY
What would be the primary reason for being very satisfied with [COMPANY] service representatives?
What would be the primary reason for being very satisfied with [COMPANY] account manager?
Compared to how you felt about [COMPANY] before this project, what would you say is the likelihood of completing another project with [COMPANY] now?
Considering the overall value of the project you paid for, was it
Thank you for completing our survey. If you have any other comments for [COMPANY] please enter them below.

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