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Surveys
2012
January
B
Balanced crm scorecard
Balanced crm scorecard
0%
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Are you satisfied the quality of help desk services ?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Website
Customer Service
Purchasing
Overall
The Automated phone system made the customer service experience more satisfying
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Sufficient information was available on the internet to solve my problem.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Considering the total package offered by including customer service, product features and benefits, and cost; how satisfied are you with company ?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
The customer service representative was very knowledgeable
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
How satisfied are you product's delivery time?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Are you satisfied with the access to necessary information ?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
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