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  1. Surveys
  2. 2013
  3. September
  4. B
  5. Bank West
0%
Exit Survey
 
 
Dear [INSERT PARTNERSHIP MANAGER NAME],

Bankwest is committed to providing the best possible service to our mortgage broking partners. To this end, our Partnership Managers play an important role in supporting and servicing your needs on behalf of Bankwest. In our efforts to continually improve our support and service to you, we would greatly appreciate your feedback about the performance of your Bankwest Partnership Manager.
Your valued feedback is sought via a short survey which will take no more than a few minutes to complete.
You can start or continue to respond to the survey by clicking on the link below.

Thanking you in anticipation.
Ian Rakhit
Head of Specialist Banking
BankWest

Beaton is a member of AMSRO (Association of Market and Social Research Organisations) and hence abides by the Market and Social Research Privacy Principles. Beaton complies with the ICC/ESOMAR International Code of Marketing and Social Research Practice. All responses are strictly confidential and will only be reported in aggregate form. Click here to view the privacy policy of Beaton, http://www.beatonglobal.com/privacy_research.htm. If you experience any difficulties or would like further information, please contact Beaton via email ([email protected]).
 
 
 
* Can I please confirm your name?
   
* And broker code?
   
 
 
 
* And which aggregator / franchise group are you authourised?
 
AAA Mortgage Solutions
 
Advantedge Financial Services Pty Ltd
 
AMAG
 
Astute Financial Management Pty Ltd
 
Auspak Financial Services
 
Aussie
 
Australian Commercial Finance Group Pty Ltd
 
Australian Finance Group Limited
 
Australian Loan Company Ltd
 
Australian Mortgage Brokers Pty Ltd
 
Ballast Finance Pty Ltd
 
Bernie Lewis Home Loans Pty Ltd
 
Buyers Choice Home Loan Advisory Service Pty Ltd
 
Choice Aggregation Services
 
Citiwide Mortgage Services
 
ClubFS Pty Ltd
 
Connective OSN Pty Ltd
 
CrediFlex Group Pty Ltd
 
Elders Home Loans
 
eChoice Pty Ltd
 
Elders Home Loans
 
Fasttrack Finance Group Pty Ltd
 
Finance & Systems Technology Pty Ltd
 
Financial Services Partners Pty Ltd
 
finconnect Australia Pty Ltd
 
Finsure Finance & Insurance Pty Ltd
 
First Chartered Capital Operations Pty Ltd
 
Firstfolio Aggregation Pty Ltd
 
GMS Group (QLD) Pty Ltd T/as Sample And Partners
 
GMS Group (VIC) Pty Ltd T/as Sample And Partners
 
L J Hooker Financial Services Pty Ltd
 
Lawform Financial Services Group
 
Liberty Network Services Pty Ltd
 
Licensed Finance Brokers of Australia Pty Ltd
 
Loan Market Group Pty Ltd
 
Loankit
 
Loans Today
 
Millennium 3 Mortgage Platform Services Pty Ltd
 
Mortgage Choice Limited
 
Mortgage House Pty Limited
 
Mortgage Loans Australia Pty Ltd
 
Mortgage Point
 
National Brokers Group Pty Limited
 
National Finance & Trading Group Pty Ltd
 
National Lending Group Pty Ltd
 
National Mortgage Brokers Pty Ltd
 
NewCo Financial Services Pty Limited
 
Niche Professional Services Pty Ltd
 
Outsource Financial Pty Ltd
 
PLAN Australia
 
Professional Lending Lenders Pty Ltd
 
Sample and Partners
 
Smartline Personal Mortgage Advisers
 
Specialist Mortgage
 
The Mortgage Professionals
 
Vow Financial Group Pty Ltd
 
Vow Financial Pty Ltd
 
None
 
Don’t know / Can’t recall
 
Other
 

 
 
Thinking about the performance of your Bankwest Partnership Manager over the last three months, how would you rate their performance for each of the following areas? Please provide your rating using a 0-10 scale, where 0 is poor and 10 is excellent.
PoorExcellent
0 1 2 3 4 5 6 7 8 9 10 N/A
* Partnership Manager Responsiveness - PM responds to questions or queries in a timely manner
* Partnership Manager Product Knowledge - PM knowledge of the range of mortgage products available
* Partnership Manager Pro-Activeness - Proactive advice and support offered by PM to help identify opportunities to generate more business
* Partnership Manager Training Support - PM support and assistance in training brokers about available products and technical details
* Partnership Manager ‘Going the Extra Mile’ - PM going the extra mile or making the extra effort to get things done
* Partnership Manager Relationship – Ability of the PM to build a valued relationship with you
* Partnership Manager Personal Visit Value – Provides useful and valuable support through face to face meetings
* Partnership Manager Personal Visit Frequency – The frequency of face to face visits from my PM meets my requirements/expectations
 
And how would you rate the overall performance of your Bankwest Partnership Manager? Please rate your score on a scale of 0-10, where 0 is poor and 10 is excellent.
PoorExcellent
0 1 2 3 4 5 6 7 8 9 N/A 10
* Overall satisfaction with your Partnership Manager
 
And how likely are you to recommend your Bankwest Partnership Manager to your colleagues? Please rate your score on a scale of 0-10, where 0 is extremely unlikely and 10 is extremely likely.
Not at all likelyExtremely likely
0 1 2 3 4 5 6 7 8 9 10 N/A
* Likelihood of recommending Partnership Manager to colleagues
 
 
In which state or territory are you located?
 
ACT
 
NSW
 
NT
 
QLD
 
SA
 
TAS
 
VIC
 
WA
 
Outside Australia
 
 
Are you...?
 
Male
 
Female
This survey is being conducted by Beaton Research and Consulting on behalf of Bankwest. All responses are strictly confidential and will only be reported in aggregate form. Click here to read Beaton’s privacy policy click here http://www.beatonglobal.com/privacy_research.htm. If you have questions regarding this research, please email Carla Rizzo at Bankwest clicking here: support. The Bankwest Partnership Manager Performance Feedback survey is subject to copyright by Beaton 2013.