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  1. Surveys
  2. 2011
  3. October
  4. B
  5. Banking Survey
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Exit Survey »
 
 
Are you the primary decision maker for your accounts?
 
Yes
 
No
 
 
With your primary bank in mind, how often do you:
1 Never 2 3 Sometimes 4 5 Frequently
Bank at a branch?
Bank online?
Bank with an App on a phone?
Bank at an ATM?
Bank by phone?
 
 
 
How important is a banks customer service to you?
(This would include in a branch, on the phone, and easy of online/app usage)
 
Not important at all
 
Somewhat important
 
Moderatly important
 
Very important
 
Extremely important
 
 
 
How would you rate your bank’s customer service over all?
 
1 Poor
 
2
 
3
 
4
 
5 Excellent
 
 
 
What product(s) do you have your primary bank? (Check all that apply)
 
Checking account
 
Saving account
 
Credit Card
 
Some form of Identity Protection/Alert

 
 
 
To keep track of your purchases from your checking account, do you keep a register?
 
Yes
 
No
 
N/A I do not have a checking account
 
 
 
During a typical week, how often do you check your primary bank accounts?
 
None
 
1 to 3 times
 
4 to 6 times
 
7 or more times
 
 
 
What is the most amount of times in a calendar year have you overdrawn your account?
   
 
 
 
What is your gender? What is your age? (Click one for each)
 
Female
 
Male
 
Less than 20
 
21-25
 
26-29
 
Over 30

 
 
 
What is the main reason you have a bank account?
   
What is your primary bank?
   
 
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