benchmarking dabur's market service performance vi

In OTC products, which of the following companies do you think sells best?Rank them in order of the sales they make

Dabur
Johnson and Johnson
Novartis
Paras

Which of the following companies gives you maximum profit margin? Rank them in order of the profit margin they provide. (1- maximum margin , 4- minimum margin)

Dabur
Johnson and Johnson
Novartis
Paras

How often do you think the salesperson from a company should visit you?

twice a week

once in a week

every 10 days

every 15 days

With which of the companies’ salesperson’s visits are you most satisfied?
Rank them in order of your satisfaction level. ( 1- most satisfied , 4- least satisfied)

Dabur
Johnson and Johnson
Novartis
Paras

How much satisfied are you with the delivery time of products of the following companies? Tick mark against each of the companies

Does salesperson’s behavior matter to you in selling a company’s products?

yes

no

Rank the following companies in order of their salesperson’s behavior.
(1-best behaved , 4- worst behaved)

Dabur
Johnson and Johnson
Novartis
Paras

How much satisfied are you with the non-movable product replacement policy of the following companies? Tick mark against each of the companies.

Do you think Customer Schemes on products increase their demand?

yes

no

what suggestions would you like to give a company in order to improve their market service performance?