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Surveys
2015
April
B
BG Medcine Galectin-3 Customer Survey
BG Medcine Galectin-3 Customer Survey
BG Medicine Galectin-3 Customer Survey 2015
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Exit Survey
Dear Valued Customer:
You are invited to participate in BG Medicine's Galectin-3 Customer Satisfaction Survey. It will take only a few minutes to complete the questionnaire. We appreciate your feedback and want to make sure we meet your expectations. Thank you very much for your time and support.
Kind regards,
BG Medicine, Inc.
How often is the BGM Galectin-3 kit run in your lab?
Daily
Weekly
2-3 times per week
Monthly
Other
On a scale of 1 - 5, where 1 is "Very Difficult" and 5 is "Very Easy, how would you rate the overall ease of use in performing the BGM Galectin-3 assay?
1
2
3
4
5
How would you rate the Instructions for Use provided with BGM Galectin-3?
Very Difficult to Use and Understand
Difficult to Use and Understand
Neither Difficult nor Easy to Understand
Easy to Use and Understand
Very Easy to Use and Understand
How would you rate your satisfaction with the overall quality of the BG Galectin-3 Assay?
Very unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Very satisfied
When you have contacted BG Medicine customer support (customer service and technical support), have all inquiries/problems been resolved to your complete satisfaction?
Never
Once in a while
About half the time
Most of the time
Always
I have never contacted BG Medicine customer support
How would you rate BG Medicine's pricing for BGM Galectin-3?
Very poor value
Poor value
Neither poor nor good value
Good value
Very good value
How would you rate BG Medicine's delivery time of BGM Galectin-3?
Very unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Very satisfied
Other
What do you consider to be BG Medicine's advantage's over its Galectin-3 competitors?
a. Pricing
b. Quality
c. Responsiveness of Customer Support
d. Ease of Use
Other
What suggestions do you have regarding improvements you would like to see made to BGM Galectin-3?
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