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Big Yellow Bag Survey


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Hello:
You are invited to participate in our survey regarding our BigYellowBag products. It will take approximately 5-6 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Peter Rauwerda by email at [email protected]

Thank you very much for your time and support. If you agree check the box below and start with the survey now by clicking on the Continue button below.

 
 
 
 
Which business name do you associate with us most?
 
Greenhorizons
 
Greenhorizons Group of Farms Ltd.
 
Compact Sod
 
Hamilton Sod
 
Ontario Sod
 
Niagara Sod
 
Oakville Sod
 
Halton Sod
 
Fairlawn Sod
 
London Sod
 
Hillview Sod
 
BigYellowBag
 
Don't Know
 
 
 
How long have you been a customer?
 
Less than 6 months
 
6 months to less than a year
 
1 year to less than 2 years
 
2 years to less than 5 years
 
5 or more years
 
Never have been a customer
 
 
 
Which of our products or Services do you primarily use? Select one.
 
Big Yellow Bag (Black Garden Soil, Mulch or Natures Blend)
 
Seed
 
Fertilizer
 
Sod
 
At Your Door Storage
 
Willow Valley Golf Course
 
Other
 
 
 
 
How often do you purchase a Big Yellow Bag?
 
Only purchased a bag once
 
Several times a year
 
Once a year
 
Every 2 years
 
Not consistently but more than once
 
Never
 
 
 
What prompts you to purchase a Big Yellow Bag?
 
Family member
 
Letter in the Mail
 
Newspaper Advertisement
 
Television Advertisment
 
Radio Advertisment
 
Coupon book/magazine
 
Other
 
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of Soil Products
Understanding customers' needs
Sales staff
Price
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely is it that you would recommend our Big Yellow Bags to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving our Big Yellow Bags?
   
 
 
 
Is there an unaddressed need that we should focus on? If Yes, what is it?
 
No
 
Yes (please describe)
 
 
Please fill in your contact information (email) so we can contact you if you are one of the winners of the $500, $300 or $200 Gift Certificates.
   
 
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