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Surveys
2016
January
B
Bill Presentment App
Bill Presentment App
Making Bill Payments Easier!
0%
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Hi there. We're trying to make bill payments easier for you so we want you to participate in our online survey. This will help us determine what the best solution for your needs would be.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Zahara Cassim via email on
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Full Name
Age
Occupation
Location
Contact
What digital devices do you use?
Which of the following billing statements do you receive monthly? (Select all that apply)
DSTV
City of Tshwane
Telkom
MTN
Vodacom
CellC
Edgars
Truworths
Foschini
Credit Card
Home Loan
Other
Please drag and rank(1
st
to 3
rd
) the most common way you choose to receive your billing statements.
Drag your choices here to rank them
Email
Post
SMS Link
How do you pay the following billing statements?
Debit Order
Credit Card
Debit Card
Online Banking
Cash
in-Store
N/A
DSTV
Telkom
Municipal Accounts
MTN
CellC
Vodacom
Retail Accounts
How do you manage and keep track of your bills?
Would you consider an app that shows you all your bills in one place?
Yes
No
Comments
What do you think are some of the things that might help you manage your bills easily if you were to use an app of this nature?
Are there any bills you prefer to pay with cash? Why?
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