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Surveys
2013
January
B
BINL IT
BINL IT
BOURBON INTEROIL IT DEPARTMENT YEARLY SURVEY
0%
Exit Survey
1. Are you satisfied with the breadth of services provided by the IT Team over the past year.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
2. The quality of IT services is better than that of other ones experienced.
Strongly Agree
Agree
Neutral/Do Not Know
Disagree
Strongly Disagree
3a. In the last year, have you experienced any problem/ faults without solution?
Yes
No
3b. If Yes, Please explain why
4a. How well did we keep you informed during resolution/implementation?
Never
Rarely
Occasionally
Frequently
Very Frequently
4b. If yes, were you satisfied with the resolution of the problem/faults/complaints?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
4c. If Dissatisfied, Please state Why?
5. How would you rate Our personnel on the following attributes :
Customer Relationship
Very satisfied
satisfied
Neutral
Dissatisfied
Very Dissatisfied
Timeline Response
Interpersonal Skills
Knowledge of your requirements
Efficiency
6. How would you rate our personnel on the following attributes :
Customer Support
Very satisfied
satisfied
Neutral
Dissatisfied
Very Dissatisfied
Timeline Response
Interpersonal Skills
Knowledge of your requirements
Efficiency
7. How would you rate our personnel on the following attributes :
Technical Support
Very satisfied
satisfied
Neutral
Dissatisfied
Very Dissatisfied
Timeline Response
Interpersonal Skills
Knowledge of your requirements
Efficiency
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