Biobased Customer Survey

Hello:
Thank you for using the Biobased Testing Services at Xceleron, Inc. In an effort to improve your testing experience, you are invited to participate in our survey. You will be asked to complete a questionnaire that will provide feedback on various aspects of your experience with the Xceleron Biobased Testing Process. It will take approximately five minutes to complete the questionnaire.

Your participation in this study is completely voluntary. At the end of the survey, you may opt out of the questions related to your identity and that of your company, if you wish to remain anonymous. If you have questions at any time about the survey or the procedures, you may contact Alan Brunner, Director of Quality Assurance at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

I Agree

How satisfied are you with the following:

	Completely unsatisfied	Somewhat unsatisfied	Neither satisfied nor unsatisfied	Somewhat satisfied	Completely satisfied	N/A
Value of Service provided

Business Development Interaction

Technical Staff Interaction

Final Report Content and Issuance

Final Report Format

Adherence to Agreed Schedule

Invoicing

Overall

Please drag and rank the following in order of importance:

	Drag your choices here to rank them
Pricing Quality Service Business Development Support Technical Support Product Submittal Form Format Final Report Format Standard Timelines (10 day) Expedited Timelines Communication Customer Service

Would you submit samples for testing to Xceleron again?

Yes

No

Comments/Suggestions:

Company Name/Code and Contact Name (Optional)