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  1. Surveys
  2. 2016
  3. February
  4. B
  5. BOI Customer Satisfaction Survey
0%
Questions marked with a * are required Exit Survey
 
 
Where is your office located?
 
Indonesia
 
The Netherlands
 
Singapore
 
Hong Kong
 
Other...
 
 
 
 
How likely would you recommend BOI to friends or colleagues?
You can answer on a scale from 0 (very unlikely) to 10 (very likely)
 
0 (very unlikely)
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10 (very likely)
 
 
 
* What is the reason for the score that you gave?
   
 
 
 
* What should BOI do so you are willing to give the highest recommendation?
   
 
 
 
* What is the reason for the score that you gave?
   
 
 
 
Which of the following services have you currently used?
 
Scripting surveys
 
Tabulation (data analysis)
 
Charts and presentations
 
Open-ended questions coding
 
Fieldwork support
 
Quantitative fieldwork (face to face)
 
Focus group discussions (FGD)
 
In-depth interviews
 
(Market) research
 
Market analysis
 
Feasibility study
 
Customer satisfaction
 
Brand tracking/health
 
Brand image
 
Customer journey

 
 
 
Are there any other services that you want BOI to provide?
   
 
 
How satisfied are you with the services provided by BOI Research Services?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Scripting surveys
Tabulation (data analysis)
Charts and presentations
Open-ended questions coding
Quantitative fieldwork (face to face)
Focus group discussions (FGD)
In-depth interviews
Market analysis
Feasibility study
Customer satisfaction
Brand tracking/health
Brand image
Customer journey
Answer Q03_14
 
 
 
What are the reasons of your dissatisfaction with [Q05 services (very) dissatisfied]?
   
 
 
 
How can the following services be improved [Q05 services satisfied]?