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  1. Surveys
  2. 2009
  3. November
  4. B
  5. BROKER FALL 09 SURVEY
 
 
Hello:

This survey is intended to better understand your needs as a client and how we can work better to meet those needs. Your feedback will remain strictly confidential. Only feedback received through the survey will be recorded. Thank you again for your time. Your honest feedback is appreciated.

Please note, you have the option to save and continue at a later time if necessary. You can get started with the evaluation by clicking the continue button below.

We appreciate your business!
 
 
Knowledge: Indicate the extent to which you agree that your Account Manager:
Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable
* understands your plan of benefits
* understands the business needs of your company
* understands the service expectations of your company
* displays knowledge regarding SRC - Aetna products and services
* clearly explains report results
 
 
Professionalism: Indicate the extent to which you agree that your Account Manager:
Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable
* actively listens to and acknowledges your issues and concerns
* provides appropriate verbal communication
* provides appropriate written communication
* works with you to develop a positive working relationship
 
 
Proactive Management: Indicate the extent to which you agree that your Account Manager:
Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable
* monitors your account on an on-going basis
* communicates potential problematic issues
* provides viable alternatives to meet your business needs
* manages system conversions and changes in plan design in an organized manner
* sets realistic expectations regarding turn-around time
* sets realistic expectations regarding cost
 
 
Accessibility: Indicate the extent to which you agree that your Account Manager:
Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable
* is available to you
* allocates appropriate time when meeting with you
* demonstrates flexibility with regard to schedule changes
* provides/communicates alternate contacts in the event of their absence
* advises you of schedule limitations
 
 
Responsiveness: Indicate the extent to which you agree that your Account Manager:
Strongly Disagree Disagree Neutral Agree Strongly Agree Not Applicable
* responds to your inquiries in a timely manner
* provides thorough responses to your inquiries
* follows through regarding outstanding issues/items
* solicits the assistance of SRC - Aetna product experts when needed
 
 
 
* In order for us to keep our records updated, please indicate the current number of eligible employees.
   
 
 
 
Please provide client specific comments or suggestions.
   
 
Please contact [email protected] if you have any questions regarding this survey.
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