Broker Satisfaction Survey 2011

Please start the survey now by clicking on the Continue button below.

In order for Assurant Intermediary to improve/maintain its customer service levels please insert the first 4 characters of your postcode (NB your answers will remain confidential)

How satisfied are you with the following:

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	N/A
Product range

Product competetiveness

Commission levels

Product training

Compliance support

Marketing toolkit

IPOS

UPOS

Doing business with Assurant Intermediary

Do you recognise the Assurant Intermediary brand?

Yes

No

What do you like or dislike about the Assurant Intermediary brand?

What 3 individual words would you use to best describe Assurant Intermediary?

Are you happy with the level of service you receive from your BDM? Why?

Is your BDM

Professional

Helpful

Friendly

Confident

Do you feel you are a valued customer?

Yes

No

Are you happy with the level of service you receive from the Head Office in York? Why?

Have you had a problem or a bad experience with Assurant Intermediary over the past three months?

Yes

No

Did you tell anyone at Assurant Intermediary about the problem?

Yes

No

Were you kept informed?

Yes

No

Were you satisfied with the outcome?

Yes

No

Do you have any other concerns or issues about the service you receive from Assurant Intermediary? Please tell us if there is anything you would like to see changed.

Do you think Assurant Intermediary understands the needs of intermediaries?

No

Somewhat

You've got it nailed!

All done! Thank you very much for taking the time to complete our survey. You will be entered into a prize draw for a mixed case of wine and we'll contact you in November if you have been successful. Lastly, please feel free to add here any other comments you'd like to make about Assurant Intermediary: