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  1. Surveys
  2. 2011
  3. October
  4. B
  5. Business Change Department survey
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Exit Survey »
 
 
We, Business Change, would like to know what you think of the service we provide to you. We have compiled a short survey and would be grateful if you would take the time to complete this. The survey should take no more than 5 minutes.

Your participation in this study is completely voluntary. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point.

Our survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, please contact Nicola Jacob on 020 8256 6745 or [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
How satisfied are you
Very Unsatisfied Unsatisfied Neutral Don't know Don't receive Satisfied Very Satisfied
With our methods of deciding what we will test
That we understand the Business Risk and prioritise our tests accordingly
That our Test Strategy provides clear definition of what we are going to test
That we provide the right resources with adequate business knowledge
That we provide the correct level of coverage
With our receptiveness to feedback
With our responsiveness to changed requirements/scope
 
 
Please rate us on the following
Strongly agree Agree Don't receive Don't attend Somewhat disagree Strongly disagree
Our verbal updates at meetings provide you with adequate information
Our email updates are concise and to the point
The daily stats are easy to understand
The daily stats provide you with the information you need
Test Control Meetings are well run
Test Control Meetings add value to the project
Accurate prioritisation of defects
Adequate indentification of hotspots
Competent re-prioritisation within a recovery situation
Business Change representation at the Test Control Meetings is sufficent
There is sufficient attendance from other areas
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Don't know Satisfied Very Satisfied
That all major defects have been uncovered
That the level of residual risks are well articulated
There will be a smooth roll out/implementation
The support from the Test Team during warranty
Our responsiveness to post go live issues
 
 
 
Do you generally deal with the same individual/group of individuals
 
Yes
 
No
 
Don't deal
 
 
 
How important is it for you to deal with the same individual/team
 
Very important
 
Fairly important
 
Not bothered
 
Unimportant
 
Don't deal
 
 
Please rate us on the following
Excellent Good Average Poor Very poor Don't know
Knowledge and competence
Friendliness
Courtesy
Professionalism
Willingness to help
Quality of work delivered
Responsiveness to issues
Understanding of your needs
Your relationship with our team
 
 
 
How does the service you receive from Business Change Test team compare to that in other Companies?
 
Much Better
 
Somewhat Better
 
About the same
 
Slightly worse
 
Much worse
 
Don't know
 
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