This free survey is powered by
  1. Surveys
  2. 2014
  3. February
  4. C
  5. Calling Customer Service
0%
Exit Survey
 
 
Have you contacted a customer service department by *phone* in the past 6 months?
 
Yes
 
No
 
I don't remember
 
 
 
Have you contacted a customer service department via a channel *other than phone* in the past 6 months?
 
Yes, via web chat
 
Yes, via email
 
Yes, via social media (Twitter, Facebook, etc.)
 
Yes, via a web form I filled out and submitted
 
No, I have only used the phone
 
No, I haven't contacted customer service
 
I don't remember
 
Other channel
 
 
 
 
If you used the phone, why?
 
The complexity of my question/problem required a human to talk to
 
It was the easiest way to contact them
 
I had their phone number handy
 
It's the only way they allow contact
 
Other
 
 
 
 
Are you
 
Male
 
Female
 
 
 
Your age group is
 
<18
 
18-25
 
26-35
 
36-50
 
>50
 
 
 
Are you
 
Employed full-time
 
Employed part-time
 
Parent full-time
 
Retired
 
Unemployed
 
Other