1. Surveys
  2. 2016
  3. January
  4. C
  5. Canon Customer Survey

Canon Customer Survey

0%
Exit Survey
 
 
Name
   
Firm
   
 
 
 
How did you come to work with NAME?
   
What specific event triggered you to call them?
   
Specifically what was it about them that made them the obvious choice for you?
   
 
 
 
How do you typically choose a COMPANY TYPE?
   
 
 
 
Tell me about your relationship with NAME
   
 
 

How would you rate your relationship with NAME?
 
Excellent
 
Very Good
 
Good
 
Fair
 
Poor
 
 

How long have you been working with NAME?
 
Less than a year
 
1 to 5 years
 
5 to 10 years
 
10 to 15 years
 
More than 15 years
 
 

Did you consider other alternative suppliers?
 
Yes
 
No
 
 

What other alternatives did you consider?
 
Competitor 1
 
Competitor 2
 
Competitor 3
 
Other
 

 
 
 
What is important to you when you consider choosing or working with a INDUSTRY company?
 
They allow me to focus on patients
 
I feel like I get more than what I pay for
 
They are stable - been around for years
 
They have a great reputation with doctors
 
They can be trusted
 
They are current with laws and trends
 
Integrity
 
Compliance
 
They are an advocate for us with insurance companies
 
They know the intricacies of our business
 
They give me personal attention
 
They are local
 
They are flexible
 
They customize to my needs
 
They provide training
 
They are available when I need them
 
Other
 

 

We came up with a list of a few things that we thought might be important to you.
I'll read through each one and you tell me how important this is to you on a scale of 1 to 4.

1 is not at all important and 4 is extremely important.



Then, we'll run through the list again, and this time, I'd like you to tell me how well Clifton Steel performs. Again 1 means that they perform poorly and 4 means that they are excellent.
 
 
ImportancePerformance
Not ImportantVery Important
PoorExcellent
12345N/A12345N/A
24 Hour Live Customer Service
Accepts PayPal
Online order tracking
 
 
 
Importance / Performance Comments
   
 
 
 
How likely would you be to recommend our products to a friend or colleague?
«Very UnlikelyVery Likely»
012345678910
 
 
 
What's the one thing NAME could do to improve your experience with them?