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  2. 2013
  3. June
  4. C
  5. Caring Survey
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Exit Survey
 
 
Complete the following survey to determine your personal strengths and improvement opportunities regarding customer care.
 
 
 
Keep this statement in mind as you answer all of the questions. To what extent would customers say that you...
1. Give them your immediate and full attention
 
almost never
 
seldom
 
sometimes
 
usually
 
almost always
 
 
 
Use positive body language?
 
almost never
 
seldom
 
sometimes
 
usually
 
almost always
 
 
 
Encourage them to talk?
 
almost never
 
seldom
 
sometimes
 
usually
 
almost always
 
 
 
Act polite?
 
almost never
 
seldom
 
sometimes
 
usually
 
almost always
 
 
 
Convey care in your tone of voice?
 
almost never
 
seldom
 
sometimes
 
usually
 
almost always
 
 
 
Focus on what you can do?
 
almost never
 
seldom
 
sometimes
 
usually
 
almost always
 
 
 
Ask permission or suggest?
 
almost never
 
seldom
 
sometimes
 
usually
 
almost always
 
 
 
Avoid discounting
 
almost never
 
seldom
 
sometimes
 
usually
 
almost always
 
 
 
Acknowledge them and their situations?
 
almost never
 
seldom
 
sometimes
 
usually
 
almost always