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CC Customer Satisfaction Survey

CUSTOMER SATISFACTION SURVEY
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Questions marked with an * are required Exit Survey
 
 
LET'S BEGIN
 
 
 
1. Where do you assemble your PC boards?
 
 
 
2. As a buyer, which commodities cause you the most frustration?
(select all that apply)
 
a) IC’s
 
b) Relays
 
c) Power Supplies
 
d) Fans
 
e) Switches
 
f) Connectors
 
g) LCD Display
 
h) Moulded Parts
 
i) Other

 
 
 
3. Do you buy products directly from off-shore sources or prefer to use a domestic source?
 
 
 
4. What percentage of your component purchases are made online?
 
 
 
5. Rate your top three most important reasons for choosing a parts supplier.
(Rate in order of importance from 1-3)
a) Price
b) Quality
c) Availability
d) Service
e) Product Knowledge
 
 
f. Other
   
 
 
* 6. What do you think of when you hear the name "Competitive Components"?
   
 
 
 
YOU HAVE ALREADY COMPLETED 1/3 OF THIS SURVEY!
 
 
 
* 7. What services come to mind when you think of Competitive Components? (Select all that apply)
 
a. Franchised
 
b. Assembly House
 
c. Shortages Only Supplier
 
d. Never heard of you
 
e.Other
 

 
 
 

DID YOU KNOW THAT COMPETITIVE COMPONENTS IS A FRANCHISED PARTS DISTRIBUTOR?
 
 
 
8. Have you been to our website at www.thinkcompetitive.com?
 
 
 
Which areas of our website are most useful to you? (Select all that apply)
 
Get Quote
 
Services
 
Products
 
Free Solutions Kit
 
Resource Center
 
Newsletter
 
Complete Distribution
 
Dependable Kitting
 
Turnkey Assembly

 
 
 

DID YOU KNOW THAT COMPETITIVE COMPONENTS HAS OVER  45+ FRANCHISED LINES?
 
 
 
 
 
 
YOU'VE COMPLETED 2/3 OF THIS SURVEY. YOU'RE ALMOST FINISHED!
 
 
 
9. In addition to purchasing, what other duties do you perform?
 
a) List
 
b) None - just purchasing
 
 
 
10. Do you read any industry publications on a regular basis?
 
Yes
 
No
 
 
 
What industry publications do you read ?
 
 
a)
   
b)
   
c)
   
 
 
 

DID YOU KNOW THAT COMPETITIVE COMPONENTS SAVES ITS CUSTOMERS, ON AVERAGE,
MORE THAN 20% ANNUALLY ON THEIR PART ORDERS?
 
 
 
11. Do you frequent any websites/blogs for industry news and information?
 
Yes
 
No
 
 
 
What websites/blogs do you read?
 
 
a)
   
b)
   
c)
   
 
 
 
12. Rate your preferred method of contact.
(1 = Most Preferred --- 4 = Least Preferred)
a) Phone
b) E-mail
c) Skype/Video Chat
d) IM
 
 
e. Other
   
 
 
 
LAST QUESTION!
 
 
 
* 13. Now understanding that Competitive Components is not a broker, would you suggest that we change our name?
 
 
 
We value and appreciate your input. Please feel free to give us any recommendations that you would like to see from your parts supplier.
   
 
 
 
IMPORTANT (The following information must be completed
if you would like to receive 6-months of FREE SHIPPING!)
 
 
Your Name
   
Company
   
Email