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Children's Party Survey

Your Football Party Survey
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Which Goals centre was your child's Football Party held at?
 
 
 
How did you first hear about Goals Football Parties?
 
Child attended a party
 
Online
 
Local Newspaper
 
Leaflet through door
 
Word of mouth
 
Other (please specify)
 
 
 
 
How did you make your original enquiry about a Goals Football Party?
 
Looked on the Goals website
 
Phoned Goals
 
In person my local centre
 
 
Please rate how your original enquiry was handled below:
Poor Below Average Average Good Excellent
Promptness in answering phone
Friendliness of Goals staff
Quality of information provided
Explanation of extras available
 
 
Please rate the website below:
Poor Below Average Average Good Excellent
Ease of use
Explanation of party packages
Explanation of extras avilable
Ease of booking
 
 
Please rate how your enquiry was handled at the centre:
Poor Below Average Average Good Excellent
Friendliness of Goals staff
Quality of information provided
Explanation of extras available
 
 
How soon after booking did you receive your invites?
Within a couple of days Within a week Over 2 weeks Never received
 
 
 
Did you receive the correct quantity of invites?
Yes No
 
 
 
Did you receive a confirmation letter after booking
Yes No
 
 
 
Please rate each of the following on the day of the party:
Poor Below Average Average Good Excellent
Welcome upon arrival
Friendliness & helpfulness of staff
Cleanliness of centre
 
 
Did the parents get offered tea and coffee?
Yes No
 
 
 
Please rate the standard of the football pitch used:
Poor Below Average Average Good Excellent
Quality
Location
Cleanliness of pitch
Cleanliness of outside areas
 
 
 
Did you pay for a Goals coach to supervise the children on the pitch?
 
Yes
 
No
 
 
Please rate the following points with regard to the coach:
Poor Below Average Average Good Excellent
Friendliness
Standard of dress
Entertainment
Attentiveness
Control of children
 
 
Please rate the party room on the following points:
Poor Below Average Average Good Excellent
General condition
Cleanliness
Design
 
 
Please rate the following with respect to the party food provided:
Poor Below Average Average Good Excellent
Quantity
Presentation
Service
Choice
Quality
Temperature
 
 
Did your child receive a photograph on the day?
Yes No
 
 
 
How would you rate the quality of the photograph?
Poor Below Average Average Good Excellent
 
 
 
Did all the children get presented with a certificate?
Yes No
 
 
 
Were the certificates properly presented to he children?
Yes No
 
 
 
How would you rate the quality of the 'goody bags'?
Poor Below Average Average Good Excellent
 
 
 
Please rate the quality of the optional extras below (select Did Not Purchase if appropriate):
Poor Below Average Average Good Excellent Did not purchase
Medals
Football to keep
Birthday cake
 
 
Please rate the Goals football party overall from 1 (very poor) to 10 (excellent)
1 Very Poor 2 3 4 5 6 7 8 9 10 Excellent
 
 
 
 
Whate age is your child?
   
 
 
 
Is there any member of staff who you would like us to thank for helping provide an excellent party?
   
 
 
 
Please provide any additional comments on your experience with Goals and any improvements you think would improve the Goals Football Party:
   
 
 
Please provide some additionalinformation below if you would like to be included in our monthly prize draw to win a Goals football for your child:
First Name : 
Last Name : 
Company : 
Address 1 : 
Address 2 : 
Town : 
Postcode : 
 
 
 
Thank you for your time and asistance in helping us to ensure we provide the best party experience possible.
 
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