| |
Hello:
You are invited to participate in our survey. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jennifer Garrison at 914-591-1800 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
|
| |
|
|
|
| |
| How long have you used our products? |
| |
|
|
|
|
| |
| How would you rate your level of satisfaction with us? |
| |
|
|
|
|
| |
| How likely are you to continue using our products? |
| |
|
|
|
|
| |
| Have you ever recommended us to others? |
| |
|
|
|
|
| |
| How do we rate in comparison to other companies that offer the same products? |
| |
|
|
|
|
| |
| How likely you would recommend our products to a friend or colleague? |
| |
|
|
|
|
| |
| How helpful is our company with your needs or questions? |
| |
|
|
|
|
| |
| How does our service quality compare to services offered by our competitors? |
| |
|
|
|
|
| |
| How does our product quality compare to similar products on the market? |
| |
|
|
|
|
| |
| In general, how satisfied are you with the employees you interacted with? |
| |
|
|
|
|
| |
| How knowledgeable were the customer service representatives you interacted with? |
| |
|
|
|
|
| |
| How clear was the information the customer service representatives provided you? |
| |
|
|
|
|
| |
| How eager were the customer service representatives to help you? |
| |
|
|
|
|
| |
| How long did you have to wait before a customer service representative was able to help you? |
| |
|
|
|
|
| |
| How successful was the software in performing its required task? |
| |
|
|
|
|
| |
| Overall, are you satisfied with the performance of the software? |
| |
|
|
|
|
| |
| Considering the value you have received, do you think the price of our software is: |
| |
|
|
|
|
| |
| How likely are you to recommend our software to others? |
| |
|
|
|
|
| |
| How intuitive is our software's user interface? |
| |
|
|
|
|
| |
| How often does the software crash? |
| |
|
|
|
|
| |
| How capable is the customer support for our software? |
| |
|
|
|
|
| |
| How likely are you to use our company again in the future? |
| |
|
|
|
|
Loading...
