Client Exiting Survey

Hello:
We're sorry you're leaving us at Full Circle Veterinary Care. We would greatly appreciate your taking a few minutes to help us improve. We will send you a $5 Starbuck's gift card for taking the time to complete this short 9 question survey.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

How would you describe the customer service provided by our reception staff?

Consistantly high quality

Inconsistant. Sometimes good, sometimes not.

Poor

Other

How would you describe the care/treatment you received from our veterinary technicians?

How easy was it for you to reach us by phone?

My calls were always answered promptly

My calls were sometimes answered promptly

I was frequently put on hold

I frequently got the answering machine

Other

My interactions with the veterinarians were:

Consistantly satisfactory. My questions were answered and I understood all treatment options.

Inconsistent. I sometines left confused.

Unsatisfactory.

Other

I would describe the quality of care my pet(s) received as:

Consistently high quality

Average

Below average

Other

About our fees:

I believe the fees are about the same as other veterinarians in the Lake Oswego area.

I believe the fees are higher than other veterinarians in the area.

I believe the fees are lower than other veterinarians in the area.

Other

I would describe the hospital facility as:

Clean and well kept

Average, sometimes it could be cleaner

Not clean or well kept

Other

Please tell us why you are leaving.

Quality of care (please explain below)

Location

Fees

Hours

Customer service (please explain below)

Other (please tell us more in the space provided below)

Other

We would appreciate any other comments/Suggestions you may have to help us provide excellent service. Please include your address for us to send you your gift care. Thank you: