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  2. 2013
  3. September
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  5. Client Feedback
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Exit Survey
 
 
To My Valued Client:

Now that your mortgage has funded and you are enjoying the next phase in your home, I would like to take the time to ask you about your experience. I care about my clients, and look for every opportunity to improve the quality of service that I am delivering as a Mobile Mortgage Advisor. Any comments to help better serve you is greatly appreciated.

Your participation in this survey is completely voluntary. There are only five questions and your responses will remain strictly confidential. The data from this research will be reported only to me in order to improve client experiences. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me at 780-905-0226 or by email at [email protected].

Thank you very much for your time.

Sincerely,

Jillian Little
 
 
Based on your experience with your Mobile Mortgage Advisor, how satisfied are you with the following?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Availability
Knowledge
Mortgage Rate
Communication and Follow Up
Customer Service
Overall Experience
 
 
Based on your experience with your Financial Service Representative, how satisfied are with the following?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Availability
Knowledge
Communication and Follow Up
Customer Service
Overall Experience
 
 
Based on your experience with CIBC and the branch you visited, how satisfied are with the following?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Mortgage Products
Banking Products
Branch Appearance
Customer Service
Overall Experience
 
 
Based on your overall experience, how likely are you to recommend to friends and family?
Very Unlikely Unlikely Neutral Likely Very Likely N/A
Your Mobile Mortgage Advisor
Your Financial Service Representative
CIBC
 
 
 
If you have any comments on how your Mobile Mortgage Advisor, Financial Service Representative or CIBC can improve, please add comments here.