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  1. Surveys
  2. 2014
  3. June
  4. C
  5. Client Feedback Questionnaire
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Hello:

SBA Africa Ltd. is committed to providing its customers with the best service and quality. In line with our commitment to continuous improvement, we are looking to examine our current performance across a broad range of issues critical to our success. The best way to do this is by asking you to participate in this Customer Feedback Survey and to provide us with your opinion on how SBA Africa Ltd is currently performing. The survey is set out in a number of sections and every statement in each section should be responded to before moving to the next. Please remember, there are NO right or wrong answers. It is your honest feedback we are seeking.

Should you have any concerns or questions about this survey, please feel free to contact Mwanaidi from SBA Africa Ltd. on (02) 3685471.

Kind Regards

SBA Africa Team
 
 
 
Is your project with our company currently active, or has it been completed?
 
Completed
 
Still in progress
 
 
 
Please indicate your overall satisfaction with the service offered by SBA Africa consultants?
 
Very satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very unsatisfied
 
 
 
If you indicated that the service was unsatisfactory, would you please describe what happened?
   
 
 
 
Please indicate the overall quality of the service provided?
 
Very satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very unsatisfied
 
 
 
Please describe if there was any particular aspect of the service experience that stood out:
   
 
 
How would you rate the following?
Poor Average Good
SBA Africa Team
The Process of working with SBA Africa
 
 
How would you rate the following:
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
Consultants are well trained
Consultants are well supervised
Consultants adhere to professional standards of conduct
Overall I am very satisfied with SBA Consultants
 
 
How would you rate the following:
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
Project director/Team Leader is knowledgeable & professional
I feel that I have a good relationship with Project director/Team Leader
Project director/Team Leader responds to my inquiries in a timely manner
Overall I am very satisfied with the Project director/Team Leader
 
 
 
Would you recommend SBA Africa Ltd to others?
 
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