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  5. Client Satisfaction 2013
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Exit Survey
 
 
Hello:

Healthcare Engineering Service Solutions, Inc. provides Inspection, Preventive Maintenance, Repair and other support services for a wide range of Biomedical Devices and Systems.

We would like to know how well you think we are doing and how we can do better. Please help us by answering the 10 questions below.

If you have any questions regarding the survey or anything else, please do not hesitate to contact our offices at anytime at 718-414-5555.

Thank you very much for your time and for helping us improve our company. Please start with the survey now by clicking on the Continue button below.
 
 
 
* What facility type best describes your facility?
 
Hospital / Medical Center
 
Ambulatory Surgical Center (ASC)
 
Community Health Center / Clinic
 
Diagnostic Laboratory
 
Research Laboratory
 
Office Based Surgical Practice
 
Physical Therapy
 
Private Practice
 
Other
 
 
 
When you need repair or maintenance, you should be able to contact us quickly and easily.
How are we doing on this factor?
 
Excellent
 
Adequate
 
Poor

 
 
 
When you require Emergency Service, we should respond immediately.
How are we doing on this factor?
 
Excellent
 
Adequate
 
Poor

 
 
 
Our technicians should always present themselves in a professional and respectful manner.
How are we doing on this factor?
 
Excellent
 
Adequate
 
Poor

 
 
 
Our technicians should have adequate knowledge on the systems they are servicing.
How are we doing on this factor?
 
Excellent
 
Adequate
 
Poor

 
 
 
When we provide you with a repair estimate, it should be accurate and fully explain the services to be provided.
How are we doing on this factor?
 
Excellent
 
Adequate
 
Poor

 
 
 
You should be fully satisfied with the quality of the service our technicians provide.
How are we doing on this factor?
 
Excellent
 
Adequate
 
Poor

 
 
 
Our services should help your facility improve Patient Safety.
How are we doing on this factor?
 
Excellent
 
Adequate
 
Poor

 
 
 
Please share your comments or suggestions on how we might serve you better:
   
 
Healthcare Engineering Service Solutions, Inc. - Ensuring the Health of your Medical Technology ! - www.healtheng.com