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Surveys
2011
July
C
Client Satisfaction
Client Satisfaction
Sapphire Lounge & Zen Rock VIP Customer Satisfaction Survey
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Hi! This is Michelle from Zen Rock & Sapphire. As a recent VIP guest I am inviting you to participate in our VIP Table Experience survey. Your participation in this study is completely voluntary. It will take less than 5 minutes (I promise!) However, it is very important for us to learn your opinions on how we could improve your experience.
Your survey responses will be strictly confidential. Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
When calling to make your reservation, how satisfied were you with the response time to your call?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
How satisfied were you with the service you received when you arrived at the VIP line to our establishment?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
How satisfied were you with your table? (decor, arrangement, etc)
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
How satisfied were you with the service you received from your VIP Server?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
How satisfied were you with the service you received from your VIP Concierge?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
How would you rate the music on the night of your event?
Poor
Below Average
Average
Good
Excellent
How likely are you to recommend our establishment to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely are you to reserve another VIP table with us in the future?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Comments/Suggestions:
Thank you for participating in our survey! Your opinions and input are very important to us. Any other questions or comments can be directed to Michelle Fleshman at (520) 306-8116 or by e-mail at
[email protected]
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