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  1. Surveys
  2. 2012
  3. June
  4. C
  5. Client Satisfaction
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Are you an existing client?
 
Yes
 
No
 
 
 
May I know which card you are currently using?
 
Credit Card
 
Debit Card
 
 
 
What types of credit cards do you have (Select all that apply)?
 
Visa
 
Mastercard
 
American Express
 
Discover
 
Diners Club
 
Other
 

 
 
 
How many cards do you have with us?
   
 
 
 
Which department did you contact?
 
 
 
Was your call answered quickly?
 
 
 
Was the operator pleasant while opening the call?
 
 
How satisfied are you with the operator?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Easy to understand
Customer Service
Overall
 
 
 
How would you rate our service and company?
 
5 - Very Satisfied
 
4 - Satisfied
 
3 - Neutral
 
2 - Unsatisfied
 
1 - Very Unsatisfied
 
 
 
Do you wish to join our affiliate program?
 
Yes
 
No
 
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