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| We welcome your feedback about our service and would be grateful if you could complete our 2 minute survey. Your views give us valuable insights into how we can improve our service to you in the future. Thank you for your time! |
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| * Please select your GenieConnect Project Manager from the list below: |
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| How likely are you to refer GenieConnect to a friend or colleague? Scale: 0-10, where 0 is Not at all |
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| What is the single most important reason you gave us that score? | | |
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| After handover from our sales team, how would you rate the knowledge of the GenieConnect Project Manager about your event & app requirements? |
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| How would you rate the effectiveness of the project manager in helping you hit the key delivery dates for your project? |
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| How would you rate the product knowledge of the Project Executive Team answering the phone? |
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| How would you rate responsiveness of our replies to your emails? |
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| How would you rate the effectiveness of the Super User training sessions in helping you to use the CMS / manage data? |
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| How would you rate the usefulness of the GenieConnect knowledge base in helping to answer your product queries? |
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| If the CMS was made more simple and intuitive with better online help, how likely would you be to switch from being a Full Service customer to Self Service (and if you are already Self Service, how desirable is this improvement)? |
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| If the CMS has more granular control for user permissions (so you could prevent certain users from seeing/changing specific data), how likely are you to invite more of your team to use it? |
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| How useful would you find a CMS notifications system (to alert you to new features, updated proofers, when an import or publish has finished, etc)? |
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| How would you rate the support you received from GenieConnect during your event? |
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| Overall, how would you rate the service from GenieConnect in helping you achieve your goals for your event app? |
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