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  1. Surveys
  2. 2010
  3. November
  4. C
  5. Client Service Satisfaction

Client Service Satisfaction

0%
 
 
Hello:
You are invited to participate in our survey. In this survey you will be asked to complete a set of questions about Active Retail Merchandising Services Ltd. It will take approximately 2 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Mike Day on 0800 158 8262 or by email at the email address specified below.

[email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Overall, I am very satisfied with the way Active Retail Merchandising Services Ltd performed on this project.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
N/A
 
 
 
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree N/A
ARMS Ltd merchandisers are well trained.
ARMS Ltd merchandisers are well supervised.
ARMS Ltd merchandisers adhere to professional standards of conduct.
ARMS Ltd Office contact acted in my best interest.
Overall, I am satisfied with the merchandising service.
 
 
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree N/A
The ARMS Ltd account manager is knowledgeable and professional.
I feel like I have a good personal relationship with the account manager.
The account manager made a positive contribution to my business.
The account manager responds to my inquiries in a timely manner.
Overall, I am very satisfied with the account manager.
 
 
 
What would be the primary reason for being very satisfied with Active Retail Merchandising Services Ltd merchandisers?
   
 
 
 
What would be the primary reason for being very satisfied with Active Retail Merchandising Services Ltd account manager?
   
 
 
 
Compared to how you felt about Active Retail Merchandising Services Ltd before this project, what would you say is the likelihood of completing another project with ARMS Ltd now?
 
Better, based on performance
 
About the same
 
Worse, based on performance
 
Not sure
 
 
 
Considering the overall value of the project you paid for, was it
 
An exceptional value, worth more than you paid for it
 
A good value, worth about what you paid for it
 
A poor value, worth less than you paid for it
 
Not sure
 
 
 
Thank you for completing our survey. If you have any other comments for Active Retail Merchandising Services Ltd please enter them below.
   
 
 
 
Do ARMS Ltd have permission to display or use your comments & company logo for marketing purposes for example on our website testimonial page?
 
Yes
 
No
 
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