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  2. 2012
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  5. client survey
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How long have you worked with Capita FirstAssist
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
How helpful is our company with your needs or questions?
 
Extremely helpful
 
Very helpful
 
Moderately helpful
 
Slightly helpful
 
Not at all helpful
 
 
 
How much do you rate us on the following attributes

Customer Service
Well Below Average Below Average Average Above Average Well Above Average
 
 
 
Professionalism
 
Well Below Average
 
Below Average
 
Average
 
Above Average
 
Well Above Average
 
 
 
Quality of Service
 
Well Below Average
 
Below Average
 
Average
 
Above Average
 
Well Above Average
 
 
 
Understanding your customer needs
 
Well Below Average
 
Below Average
 
Average
 
Above Average
 
Well Above Average
 
 
 
Staff Knowledge
 
Well Below Average
 
Below Average
 
Average
 
Above Average
 
Well Above Average
 
 
 
Responsiveness
 
Well Below Average
 
Below Average
 
Average
 
Above Average
 
Well Above Average
 
 
 
Innovation (ability to engage with new ideas and processes)
 
Well Below Average
 
Below Average
 
Average
 
Above Average
 
Well Above Average
 
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