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  5. client survey
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Exit Survey
 
 
How were you referred to our office?
 
Friend
 
Yellow Pages
 
Internet
 
Other
 
 
 
 
Our waiting room was:
 
Neat and clean
 
Odor free
 
Uncomfortable
 
Disorderly
 
Other
 
 
 
 
Our office hours are:
 
Convenient
 
Restrictive
 
Should be open more
 
Other
 
 
 
 
Our on hold phone system and website are:
 
Informative
 
Clear and Concise
 
I didn't know you offered this
 
I am not fond of the Website or On Hold system
 
Other
 
 
 
 
Our Receptionist(s):
 
Were warm and cheerful
 
Were cold and unfriendly
 
Gave their undivided attention
 
Seemed indifferent
 
Had no knowledge of the questions I was asking
 
Other
 
 
 
 
When you telephoned:
 
Your call was answered promptly
 
There was a long wait for someone to answer
 
You had trouble getting through
 
You were placed on hold for too long
 
You received all necessary information in a timely manner
 
Other
 
 
 
 
Our Veterinary assistants:
 
Greeted you warmly
 
Were gentle with your pet
 
Seemed proficient and knowledgeable
 
Was a poor communicator
 
Seemed hurried
 
Was dismissive and cold
 
Other
 

 
 
 
Our Veterinarian(s):
 
Introduced themselves by name and were friendly
 
Listened to my pets presented symptoms
 
Did not seem interested in what I had to say
 
Seemed hurried
 
Thoroughly described the diagnosis and treatment
 
Left me confused on how to treat my pet
 
Other
 

 
 
 
Your wait time was:
 
Short
 
Excessive
 
Acceptable
 
Other
 

 
 
 
Our fees were:
 
Reasonable
 
Excessive
 
Thoroughly explained
 
More than you had been quoted
 
Other