|
|
|
|
|
| Are you currently a Clifton Steel customer? |
| |
|
|
|
|
| |
| Why? What's been the obstacle to your buying from Clifton? | | |
|
|
|
|
|
| What department or function area are you in? |
| |
|
|
|
|
|
| What Industry are you in? |
| |
|
|
|
|
|
| Which steel products do your currently purchase? |
| |
|
|
|
|
|
| |
| What do you see as your areas of opportunity and growth over the next few years? How can Clifton help? | | |
|
|
|
|
|
| What size Company are you? |
| |
|
|
|
|
| |
| Tell me about your relationship with Clifton Steel? | | |
|
|
|
|
|
| How would you rate your relationship with Clifton? |
| |
|
|
|
|
|
|
|
|
| |
| How did you come to work with Clifton Steele? | | |
|
|
|
|
|
| How long have you been working with Clifton Steel? |
| |
|
|
|
|
| |
| What do you love about Clifton Steel? | | |
|
|
|
|
| |
| What frustrates you about Clifton Steel? | | |
|
|
|
|
|
| Were you involved in the decision to use Clifton Steel? |
| |
|
|
|
|
|
| How did you decide to use Clifton? |
| |
|
|
|
|
| |
| Tell me more about how you chose Clifton. | | |
|
|
|
|
| |
| What's important to you when you're buying steel products? | | |
|
|
|
|
|
We came up with a list of a few things that we thought might be important to you.
I'll read through each one and you tell me how important this is to you on a scale of 1 to 4.
1 is not at all important and 4 is extremely important.
Then, we'll run through the list again, and this time, I'd like you to tell me how well Clifton Steel performs. Again 1 means that they perform poorly and 4 means that they are excellent. |
| |
|
|
|
|
|
| Now I'd like you to tell me how well Clifton Steel Performs in each of these areas. Give them a 4 if they are Excellent or a 1 if they are poor.
|
|
|
|
|
|
| |
| Importance / Performance Comments | | |
|
|
|
|
|
| Did you consider other alternative suppliers? |
| |
|
|
|
|
|
| What other alternatives did you consider? |
| |
|
|
|
|
|
| Now I'd like you to tell me how you would rate ${piping_text}
|
|
|
|
|
|
|
|
|
|
|
| If you're not a clifton customer - would you consider using clifton? |
| |
|
|
|
|
| |
| If you're not a Clifton customer, what is the one thing Clifton could do to get your business? | | |
|
|
|
|
|
| Have you been on the Clifton Steel web site? |
| |
|
|
|
|
|
|
| |
| What's the one thing Clifton could do to improve their web site? | | |
|
|
|
|
| |
| What's the one thing Clifton Steel could do to improve your experience with them? | | |
|
|
|
|
|
| What Clifton should improve |
| |
|
|
|
|
|
|
|
|
|
Loading...
