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| 1. Survey completed by: Name(s) and Position(s) | | |
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2. Please select the name of your Community Legal Clinic: |
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3. Does your clinic operate branch/satellite offices? |
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4. Does your clinic plan to make any changes in the next 2-5 years regarding your branch/satellite office? |
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| 5. Could you please speak of any issues that you face in staffing your branch/satellite offices: | | |
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6. Are your branch/satellite offices meeting existing needs? |
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7. We would like to see what your typical intake process looks like at the Main Office |
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| 7a)Who in CLC typically does intake? (CLW, Paralegal, Admin staff or combination of staff)(Please explain with a percentage of work shared i.e. 90% admin and 10% paralegal) | | |
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7b) Does your clinic have an overall clinic caseload management system in place? |
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| 7c) What are your top 2 legal services provided? Please explain your answer with a percentage (i.e.80% brief service and 20% advice) | | |
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| Of the 2 top legal services provided, what percentage of the inquiries were done by a) telephone b) in person c) other (i.e. 20% telephone, 80 % in person?) Please explain below. | | |
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| 7d) What are your 2 top external supports needed and/or requested by clients? Please explain your answer with a percentage (i.e. 60% mental health and 40% food bank or housing) | | |
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| Of the 2 top external supports, what percentage of the inquiries were done by a) telephone b) in person c) other (i.e. 35% telephone, 35 % in person and 30% other?) Please explain below. | | |
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7e) Are you limited in the number of intakes you can process in a day? |
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| 7f) At what point in the intake process do you involve external partners (i.e. access outside supports for your client?) | | |
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| 7g) What is the timing and process by which files are assigned to a lawyer and/or supervised by a lawyer? | | |
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7i) Is intake the same for your branch/satellite offices? |
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8. We would now like to see what your typical intake process looks like at the Branch/Satellite Office |
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| 8a)Who in CLC typically does intake? (CLW, Paralegal, Admin staff or combination of staff)(Please explain with a percentage of work shared i.e. 90% admin and 10% paralegal) | | |
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8b) Does your clinic have an overall clinic caseload management system in place? |
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| 8c) What are your top 2 legal services provided? Please explain your answer with a percentage (i.e.80% brief service and 20% advice) | | |
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| Of the 2 top legal services provided, what percentage of the inquiries were done by a) telephone b) in person c) other (i.e. 20% telephone, 80 % in person?) Please explain below. | | |
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| 8d) What are your 2 top external supports needed and/or requested by clients? Please explain your answer with a percentage (i.e. 60% mental health and 40% food bank or housing) | | |
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| Of the 2 top external supports, what percentage of the inquiries were done by a) telephone b) in person c) other (i.e. 35% telephone, 35 % in person and 30% other?) Please explain below. | | |
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8e) Are you limited in the number of intakes you can process in a day? |
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| 8f) At what point in the intake process do you involve external partners (i.e. access outside supports for your client?) | | |
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| 8g) What is the timing and process by which files are assigned to a lawyer and/or supervised by a lawyer? | | |
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| If you have any comments regarding question 7 or 8, please add them below: | | |
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9. We are now looking at your technological capacity. What is the state of your clinic's:
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| Comments on the above statements. Please explain below: | | |
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| 10. We are now looking at your local and regional capacity. Could you please identify which community legal clinics you have service sharing arrangements with (formal and informal), explaining how these arrangements help you to serve your clients? Please explain below. | | |
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11. Please look at the list of categories below and consider their relevance from the perspective of building regional capacity of the Northern Community Legal Clinic Network? Please rank each item on a scale of 1 to 5, with 1 being "most important" and 5 being "least important":
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| Please elaborate on any or all of question 11: | | |
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12. Please look at the list of categories below and consider the capacity of your community legal clinic to contribute to the Northern Legal Clinic Network. Please rank each item on a scale of 1 to 5, with 1 being "good capacity" and 5 being "poor capacity:
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| Please elaborate on any or all of the above: | | |
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| 13. In what ways do you anticipate the increase in the financial eligibility ceiling, once fully implemented, will impact the services of your community legal clinic? Please explain below: | | |
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| 14. How does your community legal clinic plan to handle the impacts associated with increasing the eligibility ceiling? Please explain below: | | |
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| Is there anything else you would like to add? Please add below: | | |
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We would like to thank you for your responses. |
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