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COFFEE
* 1. Do you drink coffee?
 
Yes
 
No
 
 
2. 
* How often do you drink coffee?
 
Less than 1 cup per week
 
1 cup per week
 
Less than 1 cup per day but greater than 1 cup per week
 
1 cup per day
 
2 - 3 cups per day
 
Greater than 3 cups per day (How many?)
 
 
 
3. 
* How many of these cups of coffee do you purchase outside of your office and home? (Select only one answer.)
 
All
 
Greater than 50%
 
25% to 50%
 
Less than 25% but greater than 0
 
None
 
 
4. 
* Do you ever stay in a coffehouse to drink your coffee, as opposed to taking it "to go"?
 
Yes
 
No
 
 
5. 
* On occasions where you do drink your coffee in a coffee house, are you likely to make another purchase of a beveraage or snack by the time you leave the store?
 
Yes
 
No
 
 
6. 
* How many additional purchases would you make while sitting in the store? (Select only one answer.)
 
1
 
2
 
Greater than 2 (How many?)
 
 
 
7. 
* Please rank your coffee preferences on a scale of 1 to 5, with 1 being your most preferred and 5 your least preferred.
Regular coffee
Specialty coffee (e.g. latte, cappucino)
Regular coffee with flavoring
Iced coffee
Other specialty coffee drinks
 
 
BEVERAGES

* 8. Are there any other hot/cold beverages that you purchase outside the home/office?
 
Yes
 
No
 
 
9. 
* Other than coffee, which hot/cold beverages do you regularly purchase? (Check all that apply.)
 
Tea
 
Hot chocolate
 
Soft drinks
 
Bottled water
 
Iced tea
 
Juice
 
Other (please describe)
 

 
 
10. 
* Which of the following places comes to mind when you think of purchasing a hot/cold beverage? (Select all that apply.)
 
Starbucks
 
Dunkin' Donuts
 
Au Bon Pain
 
Chain store other than above 3
 
Deli, bagel or convenience store
 
Street vendor
 
Fast food restaurants
 
Other (please describe)
 

 
 
SNACKS
* 11. Do you ever purchase ready-to-eat snacks (e.g. donuts, muffins, etc.) outside the home?
 
Yes
 
No
 
 
12. 
* Which snacks do you regularly purchase? (Select all that apply.)
 
Donut
 
Muffin
 
Bagel
 
Pastries
 
Cake slices
 
Cookie
 
Salads
 
Pies
 
Sandwiches
 
Other (please describe)
 

 
 
13. 
* How often do you purchase a snack outside the home? (Select only one below.)
 
Rarely (< once a week)
 
Sometimes (Once a week)
 
Often (once a day)
 
Frequently (> once a day)
 
 
14. 
* Which of the following stores do you purchase snacks from? (Choose all that apply.)
 
Krispy Kreme
 
Dunkin' Donuts
 
A deli, bagel store or convenience store
 
Bakery
 
A street vendor
 
Starbucks
 
Au Bon Pain
 
Other (please describe)
 

 
 
15. 
* Please rank the following criteria on a scale of 1 to 8 with 1 being the most important characteristic of a place you would choose to buy a snack from and 8 the least.
Convenience of location
Taste of products
Quality
Brand name
Price
Range of menu items
Variety
Cleanliness
 
 
16. ATMOSPHERE


Please select the relative importance of each of these characteristics in influencing your selection of where to have a coffee/snack on a scale of 1 (not at all important) to 5 (very important).

Not at all important Somewhat unimportant Neutral Somewhat Important Very important
Comfortable seating
Spacious furnishings
Dim lighting
Bright lighting
Soft music
Reading material provided
Outdoor seating
Big windows
Good takeout menu
 
 
DUNKIN' DONUTS
* 17. Do you ever go to Dunkin' Donuts?
 
Yes
 
No
 
 
18. 
* What is/are the primary reason(s) that you do not go to Dunkin' Donuts? (Check all that apply.)
 
I don't like the coffee
 
I don't like the donuts
 
I find the stores dirty
 
I find the selection of coffees is too limited
 
I have a loyalty to some other place
 
I don't consume coffee or snacks that often
 
Other (please describe)
 

 
 
19. 
* How often do you buy coffee/snacks from Dunkin'Donuts? (Select only one below.)
 
More than once a day
 
Once a day
 
Once a week
 
Once a month
 
Less than once a month
 
 
20. 
* Which products do you purchase from Dunkin' Donuts stores? (Select all that apply.)
 
Regular coffee
 
Flavored coffee
 
Iced coffee
 
Tea
 
Donuts
 
Munchkins
 
Muffins
 
Bagels
 
Croissants
 
Sandwiches
 
Other (please describe)
 

 
 
 
Excellent Good Average Low Extremely poor
* What do you think about the level of quality of the coffee in a Dunkin' Donuts store?
 
 
22. 
Excellent Good Average Low Extremely poor
* What do you think about the level of quality of the snacks in a Dunkin' Donuts store?
 
 
23. 
Excellent Good No opinion Poor Very poor
* What do you think about the range of products that Dunkin' Donuts offers?
 
 
24. 
* What items, if any, do you believe that Dunkin' Donuts needs to introduce? (Select all that apply.)
 
I like the menu as it is
 
More gourmet coffee choices
 
A larger selection of sweet snacks such as freshly baked cakes, muffins, etc.
 
Other (Please suggest)
 

 
 
25. 
* Have you ever sat inside a Dunkin Donuts store to consume a beverage or snack?
 
Yes
 
No
 
 
 
* Why not?
   
 
 
In each of the following 4 questions, please select an option on how Dunkin' Donuts can improve.
* 27. Interior Design/Decor
 
I like the colors as they are
 
More earthy colors, resembling those of Starbucks
 
Greenish blue lively shades
 
Other (please suggest)
 
 
28. 
* Customer Service:
 
They have great service as is
 
They need friendlier service
 
They need more efficient service
 
Other (please suggest)
 
 
29. 
* Seating:
 
I like the seating as it is
 
More comfortable couches to sit in
 
Larger wooden tables and chairs
 
Other (please suggest)
 
 
30. 
* Atmosphere (select all that apply):
 
I like the atmosphere as it is
 
Want magazines and newspapers available to read
 
Want internet connection with wireless setup
 
Classical music playing in background
 
Other (please suggest)
 

 
 
31. 
* If Dunkin' Donuts went through with what you have suggested, what is your likelihood of making this a regular place to patronize and hang out?
Definitely Probably Probably will not Definitely will not
 
 
Now please take a moment to answer the following general questions and you are through.
* 32. What is your gender?
 
Male
 
Female
 
 
33. 
* Which of these age groups do you fall into?
 
Below 18
 
18-24
 
25-34
 
35-54
 
55+
 
 
34. 
* Which of the following ranges best represents your annual income?
 
<9,999
 
10,000-30,000
 
30,001-45,000
 
45,001-60,000
 
60,001-80,000
 
80,000+
 
 
35. 
* Which of the following best describes your employment status?
 
Professional/Technical
 
Manager/Official/Self-employed
 
Clerical
 
Sales
 
Skilled worker
 
Service worker
 
Unskilled laborer
 
Unemployed or student without job
 
Student with part-time or full-time job
 
Homemaker
 
Retired
 
 
 
* 36. What is your zip code?
   
 
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