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Surveys
2011
April
C
Cogent Performance Questionnaire
Cogent Performance Questionnaire
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This Questionnaire is completed by:
Name
:
Company
:
Phone Number
:
Email Address
:
Did COGENT meet your requirements and standards?
Exceeded our requirements and standards
Yes
Minimally
Hardly
Were you satisfied with the overall experience you received from COGENT?
Extremely satisfied
Satisfied
Partially satisfied
Not satisfied at all
Was COGENT staff accessible and easy to communicate with?
Yes, they were proactive and kept me informed
Yes, they were easy to reach and communicate with
Sometimes
No, communication was poor
Rate on a scale ranging from 1-5 (1=lowest, 5=highest)
1
2
3
4
5
Assess COGENT'S on-time delivery with respect to the contractual schedule.
Indicate the quality of the service delivered by COGENT.
If you had COGENT staff at your facility for installation and or commissioning, gauge their performace.
Overall, has COGENT positively contributed to your organization?
How do you rate COGENT in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to do business with COGENT again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Would you recommend COGENT to others?
Yes and have recommended before
Yes
No
What would you change about COGENT's services and business to improve your overall experience and satisfaction?
Additional comments and recommendations
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