Cold Stone Creamery RTL Cake Test

Your Restaurant has recently begun to sell Ready to Love Cakes. We would greatly appreciate you providing feedback through this short survey regarding these products and the program.

* Are you happy with the varieties of Ready to Love cakes available?

Yes

No

* Are you happy with the quality and taste of the Ready to Love cakes?

Yes

No

* Have your guests noticed any difference between the new Ready to Love cakes and the cakes you were previously selling?

Yes

No

* Has Guest feedback mostly been...

Positive

Negative

N/A

* Have you received any damaged cakes?

Yes

No

* Please let us know the extent of the damage:

Extensive - cake could not be repaired

Major - but salvagable

Minor - very minor repairs needed

* What percentage of cakes have been damaged?

1-10%

11-20%

21-30%

Over 30%

* What is the most common issue with damage?

Shifting - cake was not stuck to the cake board, or the cake board was not stuck to the box

Frosting

Crumbing falling off the cake

Melting

Other

* Is there any variety or size that is showing the most damage?

No

Yes, please describe

* Is there any variety or size that is showing the most damage?

No

Yes, please describe

* How long does it take to finish each cake in Restaurant?

5-10 minutes

11-15 minutes

longer than 15 minutes

* Did you have any difficulties finishing the cake in restaurant?

No

Yes, please describe

* What can we do to improve the process of finishing the cakes in the Restaurant?

* How have you been ringing in the cake through the POS

As a regular cake, like previous

Using the new RTL cake buttons

* Would you re-order the RTL cakes?

Yes

No

* Have your cake sales increased/decreased since you have offered the RTL cakes?

Increased

Decreased

No Change

Do you have any additional feedback you would like to provide?