Cold Stone RTL Cake Survey - Existing

Your restaurant has been selling Ready-To-Love Cakes for some time now. Thanks to your participation in our survey back in July we were able to identify opportunities for improvement with the cakes. We would greatly appreciate your feedback through this short survey to let us know if the issues have been addressed.

1.Since the survey in July, have you noticed a change with the quality of the RTL cakes?

Yes

No

2.Since the survey in July, has guest feedback been mostly…

Positive

Negative

3.Since the survey in July, have you received any damaged cakes?

Yes

No

4.Please let us know the extent of the damage:

Extensive – cake could not be repaired

Major – but salvageable

Minor – very minor repairs needed

5.What percentage of cakes have been damaged?

1-10%

11-20%

21-30%

Over 30%

* 6.What has been the most common issues with the damage?

7.Is there any variety or size in particular that is showing the most damage? Please list varieties

8.How long does it take to finish each cake in restaurant?

5-10 min

11-15 min

16+ minutes

9.Do you have any difficulties finishing the cakes in restaurant

Yes

No, please describe

10.Have your cake sales increased/decreased since you offered the RTL cakes?

Increased

Decreased

No change