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Hello:
You are invited to participate in our survey to evaluate the ability of the customer to communicate with COMCAST. In this survey, approximately 100 people will be asked to complete a survey that asks questions about customer satisfaction with communicating with COMCAST. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Malinia Woods at 919-721-6252 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below. |
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| How often do you attempt to contact COMCAST? |
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| How often were you able to successfully contact COMCAST? |
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| How did you attempt to contact COMCAST? |
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| How long did it take to reach a customer service representative by phone? |
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| How long did it take to receive a response to your email to COMCAST? |
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| How would you rate your communications experience with COMCAST? |
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| How would you prefer to be notified of upcoming changes or receive promotional material from COMCAST? |
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| What social media sites do you use most? |
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| How often do you use social media? |
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