CommBank Customer Experience Survey

Customer Experience Survey

You are invited to participate in our Customer Experience survey, and you can also forward it to your friends, networks and colleagues.

There are only 6 questions, based on your experiences, that should take around 5-10 minutes to complete. You also have a chance to win a Kate Spade bag. Conditions of entry are here.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Katie Mihell, Head of Women in Focus, via email [email protected]

Thanks so much for your time and support, we appreciate both.
Start the survey by clicking the Continue button below.

* First Name :
* Last Name :
* Phone :

* Thinking about companies that you deal with, what is the first company that comes to mind when you think of 'exceptional service' and why?

* What is the greatest challenge you face, that you wish one of your service providers could solve for you?

* When you last selected a business banking relationship, what were the factors that drove your decision?

* What would a different bank need to provide you before you would consider switching business banking relationships?

* Looking to the future, if you had the opportunity to dream a way that banks could make your life and business better, what would you wish for?

* Out of interest, do you make business banking decisions in your business?

Yes