Sponsored by : ICBM School of Business Excellence - QuestionPro Academic Sponsorship Programme
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Exit Survey
 
 
Hello:
You are invited to participate in our survey Titled A Study On Competitive Analysis and Customer Satisfaction with Specific Reference to Care Hospitals

 

It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How did you know about CARE Hospitals

Newspapers Friends/Relatives Self Digital media Marketing activities
 
 
 
Time taken for Admission

<15 min 15-20 min 25-30 min >30 min
 
 
 
Room availability
Excellent Good Average Poor N/A

 
 
House Keeping

Excellent Good Average Poor N/A
Room cleanliness
Wash rooms hygiene
Room linen
 
 
Nursing care

Excellent Good Average Poor N/A
Courteousness of nurse
Availability of staff
Competency / Skill of nurse
Punctuality of Dosage Administration
 
 
Doctor Service

Excellent Good Average Poor N/A
Doctor Visits
Doctors explanation about the condition of patient to attenders
 
 
Food and Beverages

Excellent Good Average Poor N/A
Dietician visit
Quality and Quantity of food
Presentability of food
Taste of food
 
 
Radiology Services

Excellent Good Average Poor N/A
Adherence to appointment time
The nurse/medical assistant's care
The clarity and thoroughness of medical assistant's instructions
Timely report
 
 
Laboratory Services
Excellent Good Average Poor N/A
Time taken for sample
collection (after bill
payment)
The nurse's / assistant's
skill when taking my blood
sample.
The nurse's / medical
assistant's care
 
 
Billing Process
Excellent Good Average Poor N/A
Waiting time for discharge
Financial counselling /
estimation is given or not
 
 
Are you satisfied with parking services
Yes No
 
 
 
Are you satisfied with security services
Yes No
 
 
 
How will you rate the overall performance of Care hospitals compared to other corporate
hospitals
Excellent Good Average Poor Bad
 
 
 
What options did you consider before choosing Care
Apollo Yashoda KIMS Maxcure None
 
 
 
Does Care hospitals has a good brand image in the market when compared to other
corporate hospitals
Strongly Agree Agree Neutral Disagree Strongly Disagree
 
 
 
How will you compare the price of Care hospitals to other corporate hospitals
Excellent Good Average Poor Bad
 
 
 
Are you satisfied with the offers provided by Care hospitals
Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied
 
 
 
Are you satisfied with the service offered by Care hospitals
Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied
 
 
 
Does Care Hospitals provide,"A Care that people trust"
Strongly Agree Agree Neutral Disagree Strongly Disagree
 
 
 
Rate the following
CARE APOLLO YASHODA KIMS MAXCURE
Goodwill
Value for money
Service Quality
Treatment with
dignity, kindness and
respect
Trust
Hygiene
Proficiency
Responsive to
patients needs
Facilities
Overall Satisfaction
 
 
On a scale of 1-10 how likely would you recommend CARE Hospitals to your relatives or
friends
1 2 3 4 5 6 7 8 9 10
*