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  1. Surveys
  2. 2012
  3. June
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  5. CompuWeigh Technical Support Survey
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Please provide a brief description of the problem:
   
 
 
 
Was your issue resolved in a timely manner?
 
Yes
 
No
 
 
 
About how long did it take for this issue to be resolved from first contact with CompuWeigh Technical Support?
 
0-1 hour
 
1-2 hours
 
2-5 hours
 
5+ hours
 
 
 
How long do you expect it should take for this issue to be resolved?
 
0-1 hours
 
1-2 hours
 
2-5 hours
 
5+ hours
 
 
 
Did the CompuWeigh Technical Support representative meet your expectations throughout the life of this issue?
 
Absolutely
 
Mostly
 
Partially
 
No
 
Other
 
 
 
 
Please rate your overall experience with the CompuWeigh Technical Support department.
 
10 - Outstanding!
 
9
 
8
 
7
 
6
 
5 - Average
 
4
 
3
 
2
 
1
 
0 - Horrendous
 
 
 
Comments/Suggestions:
   
 
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