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Surveys
2010
November
C
consumer awareness
consumer awareness
consumer awarness... survey on the products of eureka forbes..especially waterpurifier.
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The following is a list service items.How satisfied are you with waterpurifier?
Unsatisfied
Satisfied
Not Applicable
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, help desk)
do u think our products are costly?
Yes
No
Maybe
How long have you used the waterpurifier?
Less than 1 month
6 months to 1 year
2 years or more
Never used
Compared to other products that are available, would you say that waterpurifier is:
Much better
Somewhat worse
never used
How likely are you to recommend eureka products to others?
will recommend
will not recommend
Never Used
If you have contacted eureka customer service,were all problems resolved to your complete satisfaction?
Yes
No
No contact with customer service
How familiar are you with the eureka products?
Never heard of it
I am aware but have never used it
Use it only sometimes
Use it on a regular basis
How did you first hear about this product?
TV
Radio
Magazine
Newspaper
Internet
Friend/relative/associate
Haven't heard of it before
Other
Overall, how do you rate the quality of product?
Poor
Fair
Good
Very Good
Excellent
Over all, how satisfied are you with product?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Where do you primarily use the product?
At home
At the office
Another location
Do not use it
Which of the following attributes enticed you to try the product (initially)?
Looks good
Easy to use/convenient
Price Value
Solves Problem
Readily available
Best quality
Good selection
Just what I need
Advertising
Not sure
Other
Our vision.. a happy.healthy,safe &pollution free environment built on trust & lasting releationship with customer..
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