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The following is a list service items.How satisfied are you with waterpurifier?
Unsatisfied Satisfied Not Applicable
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, help desk)
 
 
 
do u think our products are costly?
 
Yes
 
No
 
Maybe
 
 
 
How long have you used the waterpurifier?
 
Less than 1 month
 
6 months to 1 year
 
2 years or more
 
Never used
 
 
 
Compared to other products that are available, would you say that waterpurifier is:
 
Much better
 
Somewhat worse
 
never used
 
 
 
How likely are you to recommend eureka products to others?
 
will recommend
 
will not recommend
 
Never Used
 
 
 
If you have contacted eureka customer service,were all problems resolved to your complete satisfaction?
 
Yes
 
No
 
No contact with customer service
 
 
 
How familiar are you with the eureka products?
 
Never heard of it
 
I am aware but have never used it
 
Use it only sometimes
 
Use it on a regular basis
 
 
 
How did you first hear about this product?
 
TV
 
Radio
 
Magazine
 
Newspaper
 
Internet
 
Friend/relative/associate
 
Haven't heard of it before
 
Other
 
 
 
 
Overall, how do you rate the quality of product?
 
Poor
 
Fair
 
Good
 
Very Good
 
Excellent
 
 
 
Over all, how satisfied are you with product?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
Where do you primarily use the product?
 
At home
 
At the office
 
Another location
 
Do not use it
 
 
 
Which of the following attributes enticed you to try the product (initially)?
 
Looks good
 
Easy to use/convenient
 
Price Value
 
Solves Problem
 
Readily available
 
Best quality
 
Good selection
 
Just what I need
 
Advertising
 
Not sure
 
Other
 

 
Our vision.. a happy.healthy,safe &pollution free environment built on trust & lasting releationship with customer..
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