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First Name : 
Last Name : 
Phone : 
Email Address : 
 
 
 
which of the following words would you use to describe our travel card/D.D services?
 
Unique
 
Effective
 
Good Value for Money
 
Poor Quality

 
 
 

Have you faced any lead time issues
while transferring your Wire Transfer?

 

o   Always

 

o   Frequently 

 

o   Never

 
 
 
How would you rate the quality of service
provided to you?
 
High quality
 
 Neither high nor low
 
Low quality
 
 
 

Are you satisfied with the rates of
foreign currency offered by us?



                    

 
Satisfied
 

o   Dissatisfied

 
 
 

. How responsive have we been to your
questions or concerns about the deals?

 
 responsive
 

o   Moderately responsive

 

o   Not at all responsive

 

o   Not applicable

 

 
 
 

How long have you been a customer of
Thomas cook?

 
This is my first purchases
 

o   Less than six months

 
Six month to a year
 

o   1-2 years

 
 
 
. How likely are you to do transaction again?
 

   likely

 

o   Not likely

 
 
 
How often do you visit foreign country? 
 
Monthly
 

o   Twice in a month           

 

o   Twice in a year          

 

o   Once in a Year                

 

o   Once in 3 years

 
 
 
. Have you ever used the Foreign exchange
service of Thomas cook? 
 

o   Yes

 
No