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2012
August
C
Course Feedback Sheet
Course Feedback Sheet
IT4U Customer Feedback
0%
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Thank you for taking the time to complete this simple feedback survey, please be sure to fill in all questions clearly
Client name:________________________
Date:______________________________
Nature of problem:___________________
Priority of problem:__________________
Did the help desk operator issue an email notifying the client of the results?
Yes
No
How would you rate the help desk operators' helpfulness/politeness/knowledge?
Excellent
Good
Average
Poor
Terrible
Were you satisfied with the result?
Yes
No
Has the problem resolved or did it have to be escalated?
Resolved
Escalated
How long did it take to resolve the issue?
15min
30min
1hr
3hrs
+1day
Was the support given to a high standard?
Yes
No
Would you recommend the company to others?
Yes
No
How did you hear about us?
Word of mouth
Internet
Colleague
Other
General Feedback
Thanks for completing the survey
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