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Surveys
2015
October
C
Cracker Barrel Task Analysis Survey - Restaurant
Cracker Barrel Task Analysis Survey - Restaurant
Cracker Barrel Task Analysis Survey - Associate Managers
0%
Greetings to Cracker Barrel Associate Managers and Retail Managers. In our on-going efforts to build the Cracker Barrel brand, we are currently in the process of collecting information regarding the performance of the Associate Manager and Retail Manager positions within the Cracker Barrel family of restaurants and retail stores. Our objective is to gain a clearer insight into the tasks that you are required to perform in order to provide excellence in superior food quality, cost containment and customer loyalty.
To that end we have partnered with Orgwide, a consulting firm with whom we have partnered in the past, to create a task driven survey for the Retail Manager and Associate Restaurant Manager positions. This survey is specifically designed to determine what tasks you typically perform and how much time it takes you to perform each task. The survey is divided into various functional segments that encompass the tasks that an Associate Manager or Retail Manager typically performs throughout the course of a business day to include administrative tasks and operational tasks that are performed during the opening to shift change and shift change to closing.
The data we receive from the survey will be used in the future for multiple purposes such as determining staffing models for both the retail and restaurant, operational strategies and other ways to develop competitive advantages that improve our operational efficiency and customer loyalty to the Cracker Barrel brand.
So, what do we need from you? We want you to complete the survey in total and give it your customary best effort and full attention so that we are able to gather the most accurate and complete information.
The survey will be available from October 13 through October 27. You will only be able to access the survey from a remote location (i.e. personal computer, tablet, smartphone). These dates will not be extended so you are encouraged to begin the survey early on to ensure your input is included in the analysis. You will not be able to pick up where you leave off if you exit the survey. However, completed responses will be submitted after each page is continued. Do not page forward without responding to each item. We want you to be totally comfortable with responding to the questions openly and honestly. The survey is anonymous and Orgwide will only report the collective response.
Which shift(s) do you regularly work? Select all that apply.
Opening
Mid
Closing
When working an Opening shift:
HOW FREQUENTLY do you perform these tasks?
How much time do you spend ON AVERAGE performing these tasks?
Does the amount of time it takes to perform the task vary depending on Sales?
O - 1. Before Opening - Bring cash drawers up front and ensure all have proper change.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 2. Before Opening - Check out Night Maintenance to ensure all required activities have been addressed (restrooms, dining rooms, windows) .
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 3. Before Opening - Inspect Atmosphere to ensure all elements meet required standards (Curtains, Blinds, Lighting, Temperature, Oil Lamps lit and clean by 4 p.m., Fireplace: Oct-April, 50 or below).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 4. Before Opening - Inspect Back-up area to ensure it is stocked, clean, organized based on standards.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 5. Before Opening - Inspect Chemical room/Restroom closet to ensure it is organized, clean, chemicals are labeled, and door is locked.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 6. Before Opening - Inspect Dining Room to ensure all elements meet standards (table tents, globes clean, ceiling fans on, floors, walls, ledges, lattice, windows, light bulbs working).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 7. Before Opening - Inspect Dish area to ensure cleanliness of walls, floors, ceilings, shelves, machine, pot sink per standards to ensure proper food safety practices.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 8. Before Opening - Inspect Dry Storage areas to ensure they are clean, organized, and food is covered, labeled, and rotated.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 9. Before Opening - Inspect Grill area to ensure it is stocked, clean, organized, labeled, food covered/label.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 10. Before Opening - Inspect Guest Restrooms to ensure all elements meet standards (toilets, urinals, partitions, floors, drain covers, ceilings, vents, mirror, & graffiti/scuff mark removal).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 11. Before Opening - Inspect porch and parking lot to ensure all elements meet standards (rockers lined up, trash cans, walkway, and any assigned Night Maintenance duties).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 12. Before Opening - Inspect Prep area to ensure all elements meet standards (stocked, clean, organized, food covered/labeled).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 13. Before Opening - Inspect Retail area to ensure all elements meet standards (floors clean, bulbs working).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 14. Before Opening - Inspect Server Aisle to ensure all elements meet standards (stocked, clean, organized, labeled, food covered/label).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 15. Before Opening - Inspect Walk-in Cooler to ensure area is clean, organized, food covered/labeled/rotated.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 16. Before Opening - Prepare Dish Deployment to ensure smooth operations.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 17. Before Opening - Prepare Freezer Pull Chart (check sales projections) to ensure smooth operations.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 18. Before Opening - Prepare HACCP to ensure proper food safety processes are followed.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 19. Before Opening - Prepare Production Charts (check sales projections) to ensure sufficient production for the day’s projected sales.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 20. Before Opening - Prepare Scripting Cards to ensure smooth operations.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 21. Before Opening - Prepare Server floor plan and assign designated/dedicated to-go, and post at Cash stand to ensure smooth operations.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 22. Before Opening - Prepare Waste Sheets to improve tolerance and production efficiency.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
O - 23. Before Opening - Review Manager's Communication Log and listen to Shift Recap to ensure proper communications (log any new DM communications, call-offs).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
Comments/Suggestions:
When working a Closing shift:
HOW FREQUENTLY do you perform these tasks?
How much time do you spend ON AVERAGE performing these tasks?
Does the amount of time it takes to perform the task vary depending on Sales?
C - 1. After Closing - Bring cash drawers to back, count, and balance safe to secure assets according to SOP.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 2. After Closing - Check in Night Maintenance to ensure all required activities will be addressed (restrooms, dining rooms, windows) .
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 3. After Closing - Collect and file all Waste Sheets and analyze to improve tolerance and production efficiency.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 4. After Closing - Complete Manager's Communication Log and leave Shift Recap to ensure proper communications (log any new DM communications, call-offs).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 5. After Closing - File HACCP to ensure proper food safety processes are followed.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 6. After Closing - Inspect Atmosphere to ensure all elements meet required standards (Curtains, Blinds, Lighting, Temperature, Oil Lamps out, Fireplace off).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 7. After Closing - Inspect Back-up area to ensure it is stocked, clean, organized based on standards.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 8. After Closing - Inspect Chemical room/Restroom closet to ensure it is are organized, clean, chemicals are labeled, and door is locked.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 9. After Closing - Inspect Dining Room to ensure all elements meet standards (table tents, globes clean, ceiling fans on, floors, walls, ledges, lattice, windows, light bulbs working).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 10. After Closing - Inspect Dish area to ensure cleanliness of walls, floors, ceilings, shelves, machine, pot sink per standards to ensure proper food safety practices.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 11. After Closing - Inspect Dry Storage areas to ensure they are clean, organized, and food is covered, labeled, and rotated.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 12. After Closing - Inspect Grill area to ensure it is stocked, clean, organized, labeled, food covered/label.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 13. After Closing - Inspect Guest Restrooms to ensure all elements meet standards (toilets, urinals, partitions, floors, drain covers, ceilings, vents, mirror, & graffiti/scuff mark removal).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 14. After Closing - Inspect porch and parking lot to ensure all elements meet standards (rockers lined up, trash cans, walkway, and any assigned Night Maintenance duties).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 15. After Closing - Inspect Prep area to ensure all elements meet standards (stocked, clean, organized, food covered/labeled).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 16. After Closing - Inspect Retail area to ensure all elements meet standards (floors clean, bulbs working).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 17. After Closing - Inspect Server Aisle to ensure all elements meet standards (stocked, clean, organized, labeled, food covered/label).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
C - 18. After Closing - Inspect Walk-in Cooler to ensure area is clean, organized, food covered/labeled/rotated.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
Comments/Suggestions:
When thinking of your Administrative duties:
HOW FREQUENTLY do you perform these tasks?
How much time do you spend ON AVERAGE performing these tasks?
Does the amount of time it takes to perform the task vary depending on Sales?
1. Prepare and Complete MAC Card and other shift documents.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
2. Use MAC Card to ensure proper daily staffing for all shifts and that proper employees are at the correct positions. (Rising Stars, Medallion trained employees, dedicated/designated to go servers in correct position on floor.).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
3. Use MAC Card throughout day to make notes for Post-shift recap items.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
4. Review overtime report and compare with MAC card.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
5. Review Retail MAC Card.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
6. Review MAC card to ensure proper daily staffing for all shifts and that proper employees are in the correct positions. (Rising Stars, Medallion trained employees, dedicated/designated to go servers in correct position on floor, etc.)
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
7. Assign MAC Duties for skill positions.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
8. Ensure MAC Duties are completed.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
9. Make notes regarding issues during Pre/Post shift Inspections.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
10. Prepare Alley Rally topics and Pre-shift focus.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
11. Adjust the floor plan to accommodate large events and adjust to changing work priorities.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
12. Assign team members to resolve noted issues.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
13. Check-out Employees per skill area per shift.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
14. Complete HACCP and Critical item inspection.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
15. Conduct table audits to ensure guests received what they ordered and were pleased with their experience.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
16. Ensure all Production charts are filled out and followed properly (Prep and Back-up) to ensure sufficient production for the day’s projected sales.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
17. Ensure all Pull charts are filled out and followed properly (Server, Grill, Prep and Back-up) to protect company assets .
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
18. Ensure all restrooms are stocked throughout shift and are compliant with standards of cleanliness and safety .
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
19. Ensure all sanitizer buckets set-up and checked for PPM, two rinsed towels issued per bucket.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
20. Ensure Chalkboard is correct.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
21. Ensure Dish-machine and pot sanitizer are working properly.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
22. Ensure Preventive Maintenance is completed.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
23. Ensure proper grill cook roles by using grill deployment chart to ensure smooth kitchen operations.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
24. Ensure Scripting Cards are distributed to ensure smooth operations.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
25. Ensure Trash Runs are completed as necessary.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
Comments/Suggestions:
When thinking of your Administrative duties:
HOW FREQUENTLY do you perform these tasks?
How much time do you spend ON AVERAGE performing these tasks?
Does the amount of time it takes to perform the task vary depending on Sales?
26. Use Dining Room Management and the Medallion to monitor guest seating.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
27. Work Q.A. and monitor food quality, plate presentation, batch cooking and ticket times, etc.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
28. Ensure employee compliance with corporate standards (uniform and personal hygiene standards).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
29. Ensure team members follow established guidelines and checklists for cleanliness and safety of the facility (Op Ex, Critical Item Inspection, HACCP).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
30. Ensure smooth transition and cutting of shifts by cooks, tables, employee coverage, etc.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
31. At Shift Change - Inspect Atmosphere to ensure all elements meet required standards (Curtains, Blinds, Lighting, Temperature, Oil Lamps lit and clean by 4 p.m., Fireplace: Oct-April, 50 or below).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
32. At Shift Change - Inspect Back-up area to ensure it is stocked, clean, organized based on standards.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
33. At Shift Change - Inspect Chemical room/Restroom closet to ensure it is organized, clean, chemicals are labeled, and door is locked.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
34. At Shift Change - Inspect Dining Room to ensure all elements meet standards (table tents, globes clean, ceiling fans on, floors, walls, ledges, lattice, windows, light bulbs working).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
35. At Shift Change - Inspect Dish area to ensure cleanliness of walls, floors, ceilings, shelves, machine, pot sink per standards to ensure proper food safety practices.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
36. At Shift Change - Inspect Dry Storage areas to ensure they are clean, organized, and food is covered, labeled, and rotated.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
37. At Shift Change - Inspect Grill area to ensure it is stocked, clean, organized, labeled, food covered/label.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
38. At Shift Change - Inspect Guest Restrooms to ensure all elements meet standards (toilets, urinals, partitions, floors, drain covers, ceilings, vents, mirror, & graffiti/scuff mark removal).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
39. At Shift Change - Inspect porch and parking lot to ensure all elements meet standards (rockers lined up, trash cans, walkway, and any assigned Night Maintenance duties).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
40. At Shift Change - Inspect Prep area to ensure all elements meet standards (stocked, clean, organized, food covered/labeled).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
41. At Shift Change - Inspect Retail area to ensure all elements meet standards (floors clean, bulbs working).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
42. At Shift Change - Inspect Server Aisle to ensure all elements meet standards (stocked, clean, organized, labeled, food covered/label).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
43. At Shift Change - Inspect Walk-in Cooler to ensure area is clean, organized, food covered/labeled/rotated.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
44. Conduct 1:1 meetings or chat ins with employees to discuss and resolve any performance related issues.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
45. Conduct Alley Rally.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
46. Spend time with Retail Manager (review sales/results, joint meetings, etc.).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
47. Conduct meetings with front line staff to review safety performance and other security bulletins.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
48. Conduct Post-shift recaps.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
49. Attend Rising Star Meetings.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
50. Perform Employee Evaluations on current staff.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
Comments/Suggestions:
When thinking of your Administrative duties:
HOW FREQUENTLY do you perform these tasks?
How much time do you spend ON AVERAGE performing these tasks?
Does the amount of time it takes to perform the task vary depending on Sales?
51. Complete Area of Responsibility tasks.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
52. Complete Weekly Cycle Counts.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
53. Review Open/Closing checklists to ensure tasks are completed. Assign incomplete items to appropriate front line staff.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
54. Review Store Report Card (Loss Prevention).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
55. Use Flash Labor Report to track labor costs vs traffic and sales to hit target margins.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
56. Use Guest Loyalty Program (GLP) report to improve store margins, guest perception, and high levels of sanitation.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
57. Coaching hourly employees to improve performance (provide verbal redirection, shoulder-to-shoulder training, issuing discipline/counseling).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
58. Investigate and recommend termination decisions.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
59. Interview potential new employees based on job criteria, and make appropriate recommendations.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
60. Conduct On-boarding orientation to ensure new hires know performance expectations and store policies.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
61. Participate in all training activities in order to perform and coach front line activities (PAR Training, Orientation, Skill Trainer Academy, CAI Training, etc.).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
62. Ensure employees have completed required eLearning.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
63. Create various schedules to ensure adequate coverage based on anticipated volume.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
64. Complete Host Deployment to ensure smooth operations.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
65. Complete Dish Deployment to ensure smooth operations.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
66. Complete Cash Withdrawals at specific times in order to limit amount of cash on property (9 AM, 11 AM, 1 PM, 5 PM, 7 PM , 9 PM, 10 PM).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
67. Ensure accuracy of funds in the Safe.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
68. Follow established guidelines and checklists regarding the Asset protection policy, cash management, and security.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
69. Prepare cash deposits for the bank and lock in safe to protect assets.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
70. Take cash deposits to the bank to protect assets
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
71. Utilize PFG Connection for forecasting, preparing, and placing food/produce orders.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
72. Adjust projected sales in Production Planner to forecast food production for the day.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
73. Review history, trend, and local events for projected volumes (Sales Forecast).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
74. Analyze Kettle Charts to aid with employee productivity, shelf life of food products, and production time required.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
75. Solicit ideas from employees to address and resolve restaurant/store issues (e.g., food cost issues).
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
76. Post Vendor Invoices.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
77. Taste food to ensure quality and recipe adherence.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
Comments/Suggestions:
When thinking of your administrative duties:
HOW FREQUENTLY do you perform these tasks?
How much time do you spend ON AVERAGE performing these tasks?
Does the amount of time it takes to perform the task vary depending on Sales?
78. Perform the duties of an hourly Skill Position as needed (e.g., Server, Host, Cash, Grill, Dish, etc.).
Note: This refers to being locked in, required.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
Comments/Suggestions:
When thinking of your administrative duties:
HOW FREQUENTLY do you perform these tasks?
How much time do you spend ON AVERAGE performing these tasks?
Does the amount of time it takes to perform the task vary depending on Sales?
79. Perform the duties of an hourly Skill Position as needed (e.g., Server, Host, Cash, Grill, Dish, etc.)
Note: This refers to simply providing support at your own discretion.
-- Select --
Daily
Weekly
Monthly
I do not do this.
I delegate this.
-- Select --
I do not do this.
I delegate this.
0-15 min
16-30 min
31-60 min
More than 60 min
-- Select --
Yes
No
Comments/Suggestions:
Please list any other tasks you perform that were not covered in this survey.
How FREQUENTLY do you perform these tasks (Daily, Weekly, Monthly, Other)?
How much time do you spend ON AVERAGE performing these tasks?
Does the amount of time it takes to perform the task vary depending on Sales?
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