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As a key player in ASSA ABLOY's outreach efforts to customers, we value your feedback and opinions. We want to make sure the tools we provide you are delivering the best possible experience, so we are conducting a brief survey on our customer portal crcDASH. The survey should take no more than 10 minutes to complete and all answers will be reported anonymously. If you complete the survey by November 30th, you will be entered into a drawing for a $100 gift card as a thank you. Your opinions are very important to us. Let's get to it! |
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Where do you currently reside? |
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In what state do you currently reside? (Use drop down list below) |
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Which of the following best describes the organization you work for? |
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Which of the following best describes your role? |
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How long have you worked for your current company? |
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How familiar are you with ASSA ABLOY’s online customer portal crcDASH? |
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Which of the following best describes your crcDASH login account? |
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What is your primary reason for using crcDASH? (Please pick up to 3) |
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Overall, how satisfied are you with ASSA ABLOY’s crcDASH portal and its ability to meet your needs? |
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| Why are you less than completely satisfied with crcDASH? Please be as detailed as possible… | | |
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Please tell us how satisfied you are with the information provided to you via crcDASH.
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Of the following, what would most improve your experience with crcDASH? (Pick up to 3) |
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Management
Ability to administer and manage crcDash logins at your location
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Consolidate ASSA ABLOY brand account numbers where duplicated
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Create mobile-friendly version of the portal
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Standardize processes and terminology across ASSA ABLOY brands
| Organization
Simplify the interface requiring less ‘clicks’ to get information
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Allow users to customize the home screen view so it only shows information/areas you are interested in
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Offer ability to view a ‘Master’ account with all orders regardless of location/branch
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Allow multiple windows to be open at one time
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Expand reporting/viewing capabilities - such as ‘View all CCFs’, ‘View all Expedites’, ‘View all Q-HOLDS’, etc.
| Information
Show information that reflects all customer communications within the last 12 hours
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Update orders so that they reflect all changes rather than offering separate acknowledgments
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Access collateral material such as advertisements and photos
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Direct links to appropriate ASSA ABLOY factory contacts
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Offer search functionality by part number/brand
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Offer ‘Smart’ or ‘Quick’ search that returns options using partial terms/numbers
| Communication
Orders, acknowledgements and invoices break out list price, discount and net cost
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Preview orders that reflect Buying Program, freight cost etc.
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Offer training and updates on available portal services
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Offer automatic alerts/notifications, confirming request received and/or status change for things such as orders, expedites, Q-faxes, CCFs/RGAs, credit memos, etc.
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Ability to create distribution lists for alerts/notifications
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If crcDASH offered alerts or automatic notifications, how would you prefer to receive them? |
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To what extent do you agree or disagree with the following statements?
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To what extent do you agree or disagree with the following statements?
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| What is the one thing that ASSA ABLOY could do to improve crcDASH that would encourage you to use the online portal more? (For example, this could be an added feature or an improvement to something that already exists) | | |
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Which of the following best describes your reason for not using crcDASH? |
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To what extent do you agree or disagree with the following statements?
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When interacting with an ASSA ABLOY brand company, what information do you find yourself seeking most often? (Please pick up to 3) |
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When interacting with an ASSA ABLOY brand company, what information do you find yourself seeking most often? (Please pick up to 3) |
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Management
Ability to administer and manage online portal logins at your location
|
Consolidate ASSA ABLOY brand account numbers where duplicated
|
Create mobile-friendly version of the portal
|
Standardize processes and terminology across ASSA ABLOY brands
| Organization
Simplify the interface requiring less ‘clicks’ to get information
|
Allow users to customize the home screen view so it only shows information/areas you are interested in
|
Offer ability to view a ‘Master’ account with all orders regardless of location/branch
|
Allow multiple windows to be open at one time
|
Expand reporting/viewing capabilities - such as ‘View all CCFs’, ‘View all Expedites’, ‘View all Q-HOLDS’, etc.
| Information
Show information that reflects all customer communications within the last 12 hours
|
Update orders so that they reflect all changes rather than offering separate acknowledgments
|
Access collateral material such as advertisements and photos
|
Direct links to appropriate ASSA ABLOY factory contacts
|
Offer search functionality by part number/brand
|
Offer ‘Smart’ or ‘Quick’ search that returns options using partial terms/numbers
| Communication
Orders, acknowledgements and invoices break out list price, discount and net cost
|
Preview orders that reflect Buying Program, freight cost, etc.
|
Offer training and updates on available portal services
|
Offer automatic alerts/notifications, confirming request received and/or status change for things such as orders, expedites, Q-faxes, CCFs/RGAs, credit memos, etc.
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Ability to create distribution lists for alerts/notifications
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If crcDASH offered alerts or automatic notifications, how would you prefer to receive them? |
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| What is the one thing that ASSA ABLOY could do that would encourage you to try its online portal? (for example, what feature or information would you want to see?) | | |
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ASSA ABLOY is currently working on a new and improved version of the crcDASH portal. Would you be willing to provide feedback on new potential concepts in order to guide our efforts? |
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| That's all! For completing this survey, you will be entered into a random drawing for a $100 gift card. Please enter your email address so we can contact you should you win the gift card. | | |
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