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  5. CRITICAL SUCCESS FACTORS OF SIX SIGMA IMPLEMENTATI
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CRITICAL SUCCESS FACTORS OF SIX SIGMA IMPLEMENTATION AND ITS IMPACT ON ORGANIZATIONAL PERFORMANCE IN MALAYSIA

The purpose of this survey is pertaining your organization’s Six Sigma adoption. Please answer all questions to the best of your knowledge. There are no wrong responses to any of these statements. All responses are completely confidential.
We seek respondents who have some knowledge in Six Sigma, not necessary must be working in the areas of Six Sigma.
Thank you for your participation.

Instructions:
1) There are THREE (3) sections in this questionnaire. Please answer ALL questions in ALL sections.
2) This will only take you approximately 20 to 30 minutes.
3) Please feel free to share your comment in the space provided. The contents of this questionnaire will be kept strictly confidential.
 
 
 
Section A: Demographic Profile
In this section, we are interested in your background in brief. Please tick your answer and your answers will be kept strictly confidential.
 
 
 
Q1: Type of Business:
 
Banking and Financial services
 
Automobile
 
Chemicals
 
Professional services
 
Electronics Retailers
 
Healthcare services
 
IT and Telecommunications
 
Others
 
 
 
Q2: Numbers of Employees:
 
1-100
 
101-250
 
251-500
 
501-1000
 
1001-2500
 
2500+
 
 
 
About Six Sigma Program
Q3: When started implement Six Sigma?
 
Before 1990
 
1990-1999
 
2000-2010
 
 
 
Q4: What triggered or served as driver for the Six Sigma Program in your organization?
 
Competitive Pressure
 
Less of market share
 
Mergers/ Acquisitions
 
Poor Customer Satisfaction
 
Intense need to cut costs
 
Headquarter Directive
 
Management Change
 
Others
 
 
 
Q5: What other quality improvement programs had been implemented or were being implemented at the time of initiation of Six Sigma Program?
 
ISO 9001
 
Total Quality Management
 
Business Process Reengineering
 
Benchmarking Lean Manufacturing
 
Others
 
 
 
Six Sigma Implementation
   
Q6: How many Six Sigma qualified or certified people are there in year organization?
   
 
   
Master Black Belts
   
Black Belts
   
Green Belts
   
 
 
 
Q7: What percentage of employees is involved in Six Sigma Programs?
 
1-20%
 
21-40%
 
41-60%
 
61-80%
 
81-100%
 
 
 
Q8: Were external consultants involved in the planning and implementation of Six Sigma Program?
 
Yes
 
No
 
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