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  2. 2013
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  5. CRM
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Dear fellow CRM users:

I am asking for your help by participating in a survey for my statistics class. In this survey, approximately 130 people will be asked ten questions about the CRM. It will take approximately two minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. That said, I would appreciate it if you would participate.

By participating in this survey, you are helping me complete a research paper in a statistics course. All information is purely for academic research. There is no proprietary information contained within this survey about O'Neal Flat Rolled Metals.

Data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me, Dolph Simon, at 713.259.9607 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the button below.
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
Have you used the CRM this month?
 
Yes
 
No
 
 
 
How often do you use the CRM?
 
Daily
 
Weekly
 
Monthly
 
Never
 
 
 
The CRM is an effective communication tool for the Company.
 
Strongly Agree
 
Agree
 
Disagree
 
Strongly Disagree
 
 
 
How would you describe the CRM?
 
It is very easy to use.
 
It is easy to use.
 
It is difficult to use.
 
It is very difficult to use.
 
 
 
What kind of training do you need to better use the CRM?
 
New User
 
Refresher
 
Advanced
 
None
 
 
 
How would you describe the accessibility of the CRM?
 
Extremely Good
 
Good
 
Fair
 
Poor
 
 
 
How would you describe the customer support for the CRM?
 
Extremely Good
 
Good
 
Fair
 
Poor
 
 
 
I would use the CRM more if I felt more comfortable with the program.
 
Yes
 
No
 
 
 
The CRM makes my internal communications easier.
 
Yes
 
No
 
Thank you for your participating in this survey.