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Surveys
2015
February
C
CRM (Contact Center) Survey
CRM (Contact Center) Survey
0%
Exit Survey
How did you contact the representative?
By Telephone
Internet
If by Telephone, how long did you have to wait before speaking to a representative?
Three Rings
Five Rings
Seven Rings
Over Ten Rings
Name of the Agent: ...........................................
The Customer Service Representative (CSR) was
Strongly agree
Somewhat disagree
Neutral
Somewhat agree
Strongly disagree
Energetic
Articulate
Clear
Positive
Courteous
Professional
Prepared
The Customer Service Representative (CSR)
Strongly agree
Somewhat disagree
Neutral
Somewhat agree
Strongly disagree
Answered my questions completely
Appeared knowledgeable
Was able to identify my needs and respond appropriately
Was genuinely interested in helping me find a solution
Was fluent in English
Did what was promised
Provided all relevant information before encouraging a showroom visit
Appointment
Yes
No
Did the CSR avoid answering questions and instead encourage a Showroom visit
Did he/she fix an appointment with the Sales Consultant at the Showroom
Were you on hold for more than 90 Seconds
Were you assured that the Sales Consultant will call you in 48 hrs to fix an appointment
Overall, how would you rate the Customer Service Experience
Excellent
Very good
Good
Average
Bad
Please describe if there was any particular aspect of the service experience that stood out
What qualities of the Customer Service Representative bothered you?
Would you recommend the representative to others?
Definitely
Probably
Might or might not
Probably not
Definitely not
Thank you for your feedback. We appreciate your honest opinion and will take your input into consideration
Contact Number
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