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  1. Surveys
  2. 2015
  3. July
  4. C
  5. Croplan Dealer Satisfaction
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Exit Survey
 
 
1. Thank you for your willingness to provide feedback in our brief on-line survey about our service in the fall of 2014 and so far in 2015.

Your responses to this survey will be kept  anonymous, so please provide your candid feedback. WinField CROPLAN will receive only a summary report. If you wish to identify yourself to WinField CROPLAN, you will have the option to do so at the end of the survey. Also, if you would like to offer any comments, in addition to answering the questions, there will be a section at the end of this survey for you to do so.

All the questions in this survey pertain to products and services provided by WinField CROPLAN. If a question is not applicable, please indicate so by selecting "N/A".

Click continue to begin the survey.
 
 
 
* 2. In what state do you primarily do business?
 
Alabama
 
Alaska
 
Arizona
 
Arkansas
 
California
 
Colorado
 
Connecticut
 
Delaware
 
Florida
 
Georgia
 
Hawaii
 
Idaho
 
Illinois
 
Indiana
 
Iowa
 
Kansas
 
Kentucky
 
Louisiana
 
Maine
 
Maryland
 
Massachusetts
 
Michigan
 
Minnesota
 
Mississippi
 
Missouri
 
Montana
 
Nebraska
 
Nevada
 
New Hampshire
 
New Jersey
 
New Mexico
 
New York
 
North Carolina
 
North Dakota
 
Ohio
 
Oklahoma
 
Oregon
 
Pennsylvania
 
Rhode Island
 
South Carolina
 
South Dakota
 
Tennessee
 
Texas
 
Utah
 
Vermont
 
Virginia
 
Washington
 
Washington, D.C.
 
West Virginia
 
Wisconsin
 
Wyoming
 
 
 
* 3. Other than WinField CROPLAN, from what other seed companies or seed suppliers do you typically purchase seed? (Select all that apply)?
 
AgReliant
 
Beck’s
 
Channel
 
Monsanto - Asgrow / DeKalb
 
Mycogen
 
NK
 
Pioneer
 
ProAccess Brands
 
Stine Seed
 
Other - please specify
 

 
 
4. How would you rate your overall satisfaction with CROPLAN as a seed supplier?

Use a scale of zero to ten, with zero as “Dissatisfied” and ten as “Totally Satisfied? You may use any number from 0 to 10 to express your opinion.
DissatisfiedTotally Satisfied
0 1 2 3 4 5 6 7 8 9 10
* Overall satisfaction with CROPLAN as a seed suppler
 
 
5. How satisfied are you with CROPLAN’s overall performance compared to other seed suppliers?
DissatisfiedTotally Satisfied
0 1 2 3 4 5 6 7 8 9 10
* Satisfaction with CROPLAN compared to other seed suppliers
 
 
6. How much do you agree with the statement "I would be willing to recommend CROPLAN as a seed supplier?"



This time use a scale of zero to ten, with zero as “Disagree” and ten as “Totally Agree".
DisagreeTotally Agree
0 1 2 3 4 5 6 7 8 9 10
* I would recommend CROPLAN
 
 
 
7. What factors influenced you to give that score of ""?
   
 
 
 
8. Marketing Support
 
 
9. The questions in this section relate to marketing support services and tools WinField CROPLAN provide. Please keep this in mind as you answer the following questions.
 
 
10. How satisfied are you with the following:
DissatisfiedTotally Satisfied
0 1 2 3 4 5 6 7 8 9 10 N/A
* CROPLANs product offering (performance, genetic and trait options, etc.)
* CROPLANs marketing support and training compared to other seed suppliers
* WinField's and CROPLAN's ability to provide marketing tools and training to help you increase your seed sales
 
 
11. Please rate the importance of each of the following items regarding its impact on the quality of your experience with CROPLAN seed. You may use any number from 0 to 10 to express your opinion.
Least ImportantMost Important
0 1 2 3 4 5 6 7 8 9 10 N/A
* Seller Recognition Events (Summit/Summit Elite)
* Promotional Materials/Seed Guides
* Starbucks Incentive
* Grower Financing Offers
* Business Insight tools
* R7 Tool
* Emerald Extras
* Product Placement Data
* Connect 3 ordering system
* Answer Plots
* Local WinField Staff
 
 
 
12. Seed Packaging
 
 
13. The questions in this section relate to seed packaging for CROPLAN seed. Please keep this in mind as you answer the following questions.
 
 
14. How satisfied are you with the following:
DissatisfiedTotally Satisfied
0 1 2 3 4 5 6 7 8 9 10 N/A
* The seed packaging stitching or sewing
* CROPLAN’s broken seed credit policy
* CROPLAN not having damaged seed
* CROPLAN's seed packaging to accommodate the different seed sizes
* CROPLAN’s soybean mini bulk seed packaging
* The weight of the seed packaging
* CROPLAN’s seed sizing for corn
* CROPLAN’s seed packaging quality
 
 
15. Please rate the importance of each of the following items regarding its impact on the quality of your experience with CROPLAN seed packaging.
Least ImportantMost Important
0 1 2 3 4 5 6 7 8 9 10 N/A
* Durability
* Stackability
* Product Handling
 
 
 
16. Corn Seed Treatment
 
 
17. The questions in this section relate to seed treatments on CROPLAN seeds. Please keep this in mind as you answer the following questions.
 
 
18. How satisfied are you with the following:
DissatisfieldTotally Satisfied
0 1 2 3 4 5 6 7 8 9 10 N/A
* CROPLAN’s uniformity of treatment color
* CROPLAN’s Advanced Coating Zinc corn seed treatment
* CROPLAN’s seed appearance in the packaging
* CROPLAN’s not having sticking seeds
 
 
 
* 19. Do you generally purchase treated corn seed from WinField or do you treat the seed yourself?
 
Purchase treated seed from WinField
 
Treat seed ourselves
 
Both
 
Neither
 
Don’t Know
 
 
 
* 20. Please let us know what, if any, concerns about seed treatments you have with other WinField seeds?
   
 
 
 
21. Quality
 
 
22. The questions in this section relate to the genetic quality of CROPLAN products. Please keep this in mind as you answer the following questions.
 
 
23. How satisfied are you with the following:
DissatisfiedTotally Satisfied
0 1 2 3 4 5 6 7 8 9 10 N/A
* Overall quality of CROPLAN seeds
* Varietal purity of CROPLAN products
* Germination rate of CROPLAN products
 
 
 
24. Services
 
 
25. The questions in this section relate to other customer services provided by WinField CROPLAN. Please keep this in mind as you answer the following questions.
 
 
26. How satisfied are you with the following:
DissatisfiedTotally Satisfied
0 1 2 3 4 5 6 7 8 9 10 N/A
* CROPLAN's product complaint handling process
* Planning and scheduling of shipments for CROPLAN products
* CROPLAN's ability to make it easy to conduct business
* CROPLAN's products and delivery reliability compared to other seed suppliers
* How quickly your issues were resolved through CROPLAN's complaint handling process
* CROPLAN's customer service compared to other suppliers
* CROPLAN in regard to honoring their commitments to customers
* Accuracy of the shipment compared with your order
* CROPLAN's ability to respond quickly when needed
* CROPLAN's Connect3 ordering processes
 
 
 
* 27. Finally, are you satisfied with the communication methods from CROPLAN’s Distribution Team?
 
Yes
 
No
 
 
 
* 28. How would you prefer to be contacted?
 
Email
 
Phone
 
Mail
 
No preference
 
Other
 
 
 
 
* 29. You have the option to share your name and individual responses with WinField CROPLAN? Would you like to identify yourself and your responses to WinField CROPLAN?
 
Yes
 
No
 
 
 
30. Comments/Suggestions: